Microsoft word - mg044

TELEMARKETING SKILLS
When one of the most important things connecting Presented by Dr. Adalat Khan
you and your customer is a telephone line, you have to think fast, know your product/service inside out, and at the same time be courteous and sincere. That's a big job, especially when you want to succeed as a salesperson. It solely depends on what you say, not on what you show or how you look. Marketing and selling on the phone can make your job easier by providing tips on what to say throughout your sales calls, even when you are faced with unexpected obstacles. No matter what your product/service is, this training programme will sharpen your telemarketing skills and improve your sales performance. The "TELEMARKETING SKILLS" training performance and help you achieve the following
THE PROGRAMME OBJECTIVE
The programme aims to help the participants as
below:
• To raise the awareness of effective telephone
• To master the art of effective telephone sales • To activate an effective telemarketing • To motivate salespeople to improve their
IMMEDIATE RESULTS:
By the end of the training course, participants will have a better understanding of Human oriented selling skills and are able to execute their duties with confidence and achieve better performance Claimable!!!
For Reservations, call 03-5621 3630 (Intan)
or email [email protected]
Telemarketing Skills
INTRODUCTION
SPEAKER PROFILE
The trainer for this highly useful program is world- renowned trainer Dr. Adalat Khan. Dr. Khan holds a
Doctorate in Business Administration, Master of Business Administration and various post-graduate diplomas. He is a visiting professor to a couple of local • Group exercise on the qualities of a and foreign universities in the USA. His training and consultancy experience covered over almost two decades include, consultancies to Medtronics
International (Holland) the biggest pace making
company in the world in their switch over to Japanese style of management, German Agency for
development Co-operation (GTZ) for designing and
conducting Entrepreneurship training, the Swiss
Government for developing policy for the promotion of
small and medium scale industries. He is the director of MINA RESOURCE, a leading Malaysian Management
7 STEPS TO SUCCESSFUL
consultancy and educational organization. He is an TELEMARKETING:
internationally renowned trainer and consultant, registered on the roasters of ILO United Nations, The Islamic Development Bank, The Asian Development His training clients include some of the Fortune 500 companies and he has also conducted many training program for Malaysian Institute of Accountants (MIA), Federation of Malaysian Manufacturers (FMM), and International Youth Centre (IYC). During the past 15 years he has worked, trained and consulted with SPECIFIC ISSUES IN TELEMARKETING:
manufacturers, Government agencies, Banks, • Identify problem areas and potential Insurance companies, and International agencies both in Malaysia and other countries. He is a certified trainer with The Department of Occupational Safety and Health, Malaysia, The Institute for Supervision and development Co-operation (GTZ), The American Academy of Education, AED-USAID and is also with the Toast Masters International-USA. A prolific writer who has written several articles which have been published in United Nation's publications, international Management Times, and News Straits Times etc. • Handle objections and close the sale 24 CLOSING SKILLS:
For Reservations, call 03-5621 3630 (Intan)
or email [email protected]
Telemarketing Skills
REGISTRATION FORM
Course fees :
Who should attend????
Suitable for Marketing and Sales Personnel from industries such as, trading, insurance, banks, private hospitals, personnel of direct marketing, hotels and restaurants, Mode of Payment
lawyers, accountants, supermarket and show rooms. Also would greatly benefit individuals who plan to make a career in the sales and marketing line. Comfori Sdn. Bhd. (581115-T)
E-02-3, 3rd Floor, East Wing, Subang Square, Terms & Conditions
Business Centre Jalan SS15/4G, 47500 Subang Cancellations & Substitutions. All cancellations must be
made in writing at least 14 days in advance, and COMFORI Please note that payments must be received
reserves the right to charge a RM250 hotel booking fee. within 7 days upon issuance of invoice
Cancellation less than 7 days will be charged the full course fee. Substitutions are welcomed at anytime. However, Please complete this form and fax to us at
please inform us at least 1 day before for preparations of 03-5638 8248 (INTAN SHARINA)
necessary documents. Provided total fee has been paid, payment will be credited towards the rescheduled dates or to a future program should there be no substitution. No refunds is available for cancellations or postponements. Comfori reserves the right to cancel or postpone the programme due to unforeseen circumstances. Where Comfori postpones an event, delegate payments will be
credited towards the rescheduled dates or to a future Comfori reserves the right to modify or alter the advertised
Name : ___________________________ Position : __________________________ Course schedule
Registration 8.30am
Course Begins 9.00am
Morning Break 10.30am
Lunch 12.30pm
Afternoon Session 1.30pm
Tea Break 3.30pm
Course Resumes 3.45pm
End of day 5.00pm
Fax : ______________________________ Email : ____________________________ Invoice to : _________________________ Signature : _________________________ For Reservations, call 03-5621 3630 (Intan)
or email [email protected]

Source: http://www.comfori.com/new/MG044.pdf