Europcar.com

Privilege Loyalty Program specific terms
The present terms are applicable as February 17th , 2014 in addition to Europcar General Terms andconditions. Privilege members who have enrolled before February 17th 2014 will benefit from the newadvantages as of February 17th 2014 and will have their Tier Level validity period extended to the newvalidity period of two years. The new benefits will apply for their activity as of February 17th 2014.
PRIVILEGE LOYALTY PROGRAM SPECIFIC TERMS
1. Definitions
Administrator: is defined as the service which manages the Program in each country. The contact details of
such Administrator can be found by logging in "My Europcar" in the "Loyalty information" section and by
selecting the relevant country
Driver: is defined as the customer who has subscribed to the Program.
Europcar ID: is defined as the personal identification number assigned to a Driver at time of check out after
the first rental in a Europcar location or each time he/she creates a Europcar account on the Website. In order
to obtain a Europcar ID, the driver needs to accept the General Terms and Conditions as well as the Privacy
Policy and fill in the following information:
- Title- First Name- Last Name- e-mail address- Full postal address- Phone number- Birth date and location- Driver’s licence details- Identity card or passport details depending on the country This Europcar ID entitles the Privilege member to benefit from all Program benefits and must be used inorder to log in My Europcar as well as for each rental online, over the phone or at the counter.
Worldwide Europcar stations can be viewed here: amended from time to time.
The Privilege program is not available in Cuba, in the United-States and in Canada.
However, the Program can be used together with Europcar Partner Frequent traveller programs, i.e. Privilegemembers can earn Privilege credits and Frequent Traveller miles/points for a same rental.
Event: is defined as the automated Tier level upgrade, downgrade or renewal into a Club, Executive, Elite or
Parties: shall designate Europcar and the Driver
Payment ID: is defined as the Privilege member valid method of payment which details will mandatorily
appear in the Privilege Enrollment form and which will be charged with all costs associated to the Privilege
member’s rentals. A valid method of payment can either be a valid Privilege Charge card or a valid bank card
as defined in the
Privilege card: is defined as a Privilege ID card or a Privilege Charge card allowing the Privilege member to
add up Privilege credits and benefit from the advantages relevant to his/her Privilege status. A Privilege
member gets a new Privilege card each time his/her Privilege status changes.
Privilege Charge card: is defined as the Privilege membership card provided by Europcar to the employees
of a company benefitting from a Europcar business account and who has been duly and namely authorized by
his/her company to use it as a valid Payment ID. A Privilege Charge card will be linked to a business account
but dedicated to a nominated Privilege member. The Privilege Charge card will be sent to the relevant
Privilege member after his/her first Qualifying rental or Qualifying day.
The Privilege Charge card will be sent to the relevant Privilege member and/or to his/her company’sheadquarter as per rules defined at time of contractual conditions set-up for the company’s cards dispatchaddress. The card is issued and mailed only after the driver’s company has faxed/mailed back the dulyfilled-in form properly stamped out and signed off, to the Europcar country headquarter (Europcar addressindicated on the form).
Privilege Credits: are defined as the unit values, counted in credits and defining the Privilege Member’s
Status. The Privilege Credits are generated both by the number of Qualifying Rentals and the number of
Qualifying Days credited to a Privilege Member over a Qualifying Period. One credit is either equivalent to
one Qualifying Rental or to one Qualifying Day. Privilege Credits do not constitute a Payment ID and cannot
be converted into money.
The Privilege Credits can be viewed online in the My Europcar section of the Europcar website after oneweek following the invoicing of a Qualifying Rental when the rental took place in Australia, Austria,Belgium, France, Germany, Italy, New-Zealand, Portugal, Spain, Switzerland, and the United-Kingdom and6 weeks after invoicing if the rental took place in other countries of the Europcar network.
Should the Qualifying Rental not actually being paid, the relevant Privilege Credits will not be granted untilthe transaction is fully completed. Europcar may grant Privilege Credits to Privilege Members forpromotional purposes.
Privilege Members: shall designate a customer that has enrolled into the Program. Privilege Members will
earn Privilege Credits for their short term rentals only. Rentals of 22 days and above will be granted a flat
amount of Qualifying Days fixed at 21 days. In addition, Qualifying Rentals are based on rates including all
public, corporate and promotional rates with the exception of the rate groups listed in the Qualifying Rate
section below.
Privilege Rewards shall designate any Reward that a Driver may earn by accruing Privilege Credits. They
depend on the Tiers level of the Driver.
Privilege Credits for Rewards: are defined as the unit values, counted in credits to benefit from the
Privilege Rewards. The Privilege Credits for Rewards are generated by the number of Qualifying Rentals.
Qualifying Rentals for Rewards are rentals made on public rates. Rental on promotional rates or
corporate/negotiated rates are not counted towards the rewards benefits.
Privilege enrollment form: is defined as the Privilege Loyalty Program enrollment form accessible via My
Europcar or the Loyalty Program section on the Website. In order to fill in such enrollment form, the driver
shall create a Europcar ID and fill in his/her Payment ID details, his/her preferred insurance and his/her
frequent traveller program, if applicable. The driver will also have to choose the type of Privilege card he
wishes to ask for. Before submitting his/her application, the driver shall accept the Privilege Loyalty
Programs Specific Terms.
ReadyService : the ReadyService is the express Vehicle pick up service whereby the rental agreement is
prepared in advance with all information from the customer’s profile and booking thereby saving time at the
counter.
Master Rental Agreement: this option within the ReadyService entitles the Privilege Member to bypass the
counter without having to sign the rental agreement unless the local law of the country of rental expressly
forbids such practice (e.g. South Africa and Portugal) : to benefit from this service the Privilege Member
needs to fill-in all payment details in his/her Privilege profile and accept that his/her Payment ID be charged
with all amounts related to the rental.
Program: is defined as the Europcar Privilege Loyalty Program.
Privilege Status or Tier level: is defined as the level a Privilege Member has reached in proportion of
his/her Privilege Credits. There are four Privilege Statuses / Tiers level each allowing the Privilege Member
to benefit from special advantages:
- Privilege Executive (frequent renter level) , - Privilege Elite (very frequent renter level), - Privilege Elite VIP (Top frequent renter level) The Privilege Status taken into account is the status reached by the Privilege Member at time of Vehiclepick-up.
Qualifying Day: is defined as each day of a Qualifying Rental. For instance, a one day Qualifying Rental is
both a Qualifying Day and a Qualifying Rental. Qualifying days showing 0 as a value are rentals made on a
rate excluded from the Privilege Credits.
Qualifying Rates for Status: are defined as the rates giving Privilege Members the right to earn Privilege
Credits for rentals up to 21 days. Rentals of 22 days and over will be granted a flat amount of Qualifying
Days fixed at 21 days. In addition, Qualifying Rentals are based on rates including all public, corporate and
promotional rates with the exception of the following rate families:
Any rental linked to the above listed rates will not be taken into account for Privilege Credits.
However, the Privilege Member will benefit from all other advantages linked to the Program.
Qualifying rental: is defined as a Vehicle rental, made in any Europcar Privilege station and linked to a
Qualifying rate, allowing Privilege member to earn Privilege credits.
Qualifying Rates for Privilege Rewards: are defined as the rates giving Privilege Members the right to
earn Privilege Rewards. Qualifying Rentals for Rewards are rentals made on public rates. Rentals on
promotional rates or corporate rates are not counted towards the rewards benefits.
Qualifying Rates for Privilege Status: are all Qualifying Rentals whether made on public or
negotiated/contractual rate which entitle the Privilege Member to move up to next Tier level and earn a free
weekend reward on Tier level upgrade. No free weekend reward will be granted for Privilege Status renewal
or downgrade.
Tier level validity period: is defined as the validity period of the Tier level during which the Privilege
Member may earn Privilege Credits. This validity period is a 24 months period starting on the date of the
enrolment, the renewal or downgrade Event and ending on the same day 2 years later.
For Privilege Members who joined the program before February 17 2014, the Tier level validity shall end
in 2016 the same month than the month of initial enrolment. After that period has elapsed the standard
24 months period will be applied. In case of a Tier level upgrade after these 24 months, the Privilege
Member will benefit from an additional 24 months period to continue earning Privilege Credits. At the end of
that period the Privilege counter will be reset to zero.
In case of a tier level renewal or downgrade, the Privilege Credits are reset to zero at the end of the Tier levelvalidity period.
Vehicle: is defined as any car, van or truck rented by a Driver from Europcar.
Website: is defined as
2. Presentation of the Europcar Privilege Loyalty Program
The Program is a free of charge program, offered by Europcar in order to reward its drivers for their loyalty
in proportion of their Vehicle rental frequency. Drivers who enroll into the Program will benefit
automatically from the ReadyService, when available, if they have filled in their payment and preferred
insurance details in their profile or will be able to select it for each booking via the eReady option when
applicable. Privilege Members earn Privilege Credits in order to reach one of the Privilege Statuses and their
related advantages. All information about the Program may be found in the Loyalty Program section of the
Website.
3. Membership conditions and enrollment process
In order to enrol into the Program and get a Privilege ID card, a driver shall:- be at least 21 years old (older in some countries, please check the specific rental terms per country)- have a valid driving licence- have a Europcar ID- choose the “Privilege ID card” option- fill in the Privilege enrollment form or confirm agreement to enroll at time of first rental in a Europcarlocation- accept the Privilege Loyalty Program Specific Terms either when enrolling online or when receiving theemail confirming enrolment in a Europcar location The customer will then receive a confirmation email from Europcar sent at the email address provided.
In order to enrol into the Program and get a Privilege Charge card, a driver shall:- be at least 21 years old (older in some countries, please check the specific rental terms per country)- have a valid driving licence- have a Europcar ID- be employee of a partner company entitled to be granted a Europcar central billing account- fill in the Privilege “company centralised account enrollment form online and print it for Europcar’s formalapproval,- accept the Privilege Loyalty Program Specific Terms- get his/her company to stamp the Privilege enrollment form and to fill in the contract number linked to therelevant Business account, if any- scan and email or fax the Privilege enrollment form duly completed & stamped to the relevant Europcar’sAdministrator Only Privilege ID cards can be issued in a Europcar location.
The Privilege enrollment form is available in the Loyalty Programs section of the following websites: Customers subscribing to the Program cannot be enrolled into another Europcar card loyalty program in anycountry whatsoever.
The Program cannot be used in conjunction with any other Europcar subscription program such as Funway,Autoliberté or EuropcarClub. Any subscription to another program will terminate the subscription to thisProgram.
However, the Program can be used together with Europcar Partner Frequent traveller programs, i.e. Privilegemembers can earn Privilege credits and Frequent Traveller miles/points for a same rental.
4. Privilege Cards
When joining the Program for the first time, the Driver qualifies for the entry Tier level which is the PrivilegeClub.
Each Privilege Member will be provided with a single, individual and not transferable Privilege carddisplaying: - His or her Tier level- The expiry date for his or her current card when a Privilege Company Charge card is issued- the Company name if the driver is a Corporate / Partner client- the relevant Corporate contract code on the back of the card- the Privilege Charge card mention if applicable together with the related business account on the back of thecard- the signature of the Privilege Member on the back of the card.
The Privilege card is sent by post to the Privilege Member within three weeks after enrolment for ID cardsand within 3 weeks after duly approved Privilege Charge card form has been returned to the relevantEuropcar’s Administrator.
In order to benefit from all advantages of the Program, advance booking is mandatory: the Privilege Membermust indicate his or her Europcar ID when making a reservation either by logging in before booking orduring the online booking process or by quoting his/her Europcar ID when booking over the phone. In somelocations, it might be required to present the Privilege card at vehicle pick-up date and time If the Privilege card is lost, damaged or stolen, the Privilege Member must inform the Administrator ofhis/her country of residence by phone or email: the relevant contact details are available online in the .
In order to get his/her Privilege card replaced, the Privilege Member will need to quote his/her Europcar ID.
Europcar will replace the Privilege card at no cost. In the meantime, the Privilege Member can use his/herEuropcar ID to be identified and benefit from the Privilege benefits.
5. ReadyService
5.1 The "Ready Service"
Each Privilege Member will benefit from a faster rental process: the "ReadyService" if he/she has filled intheir payment and preferred insurance details in his/her profile or if he/she is entitled to a Privilege Chargecard.
In these cases, the ReadyService gives access to a Master Rental Agreement whereby all information ispre-printed on the rental agreement on arrival in the Europcar agency, via dedicated lines or counters in the Otherwise, Privilege Members will be able to select the ReadyService for each booking via the eReady onlineoption when applicable.
5.1.2 Rental Process
All rentals processed through the ReadyService are governed by Europcar General terms and Conditionsincluding without limitation Europcar General rental terms and Europcar Specific rental Terms per country To be able to benefit from the ReadyService, the Privilege Member shall make his/her reservation up to 2(two) hours prior to the vehicle pick-up time and date.
Options that are not available online such as optional insurances will not allow the Privilege Member tobenefit from the ReadyService as he/she will need to directly buy them at the counter.
In some Europcar Privilege locations in Germany, the Privilege Member will be able to benefit from theReady Key Terminal, via a self-service key box system (). This enables the Privilege Memberto retrieve his/her car keys and rental agreement directly from an automated kiosk via his/her Privilege cardthus bypassing the counter and going directly to the car park.
When booking on line, the Privilege member will receive an online booking confirmation for each rental.
5.1.3 Payment Terms
By signing up the Privilege enrollment form online with the permanent ReadyService via full payment detailsentry or via Privilege Charge card enrollment, the Privilege member accepts for his/her Payment ID to becharged with all amounts related to the rental without having to sign the rental agreement at the counterunless the local law of the country of rental expressly forbids such practice (e.g. South Africa and Portugal).
If the Privilege Member enrolls without the Ready service option, i.e. without entering the means of paymentand preferred insurance details, the Privilege Member will be offered the eReady option when applicable orwill need to enter the means of payment details each time he/she books a Vehicle.
If the Privilege Member chooses the “prepayment” option, the payment of the rental price will be charged onthe Payment ID entered at time of booking and additional charges, if any, will be charged upon return of theVehicle. When the Privilege Member selects the “pay at pick up” price, the Payment ID entered will beautomatically charged with all sums related to the rental at time of Vehicle return without the PrivilegeMember having to show such Payment ID at the counter. If several Payment ID are entered on the Profile orPrivilege enrollment form, the preferred Payment ID will be the first preferred valid bank card or thePrivilege Charge card if applicable.
5.2 Privilege benefits
5.2.1. All Tier levels:
These provisions apply to all Tier levels: - As of 17 February 2014, the leisure discount is being replaced with new benefits.
- Business customers continue to benefit from their company contractual rates which cannot be used inconjunction with Privilege leisure rates. Europcar contractual rates are counted towards the next Tier levelupgrade but not counted for Rewards.
- Guaranteed reservation: for all Privilege Tier levels, the reserved vehicle is kept up to station closing timeor up to 12:00 (noon) the day following the due pick up time and date for 24/7 stations - 24/7 access to Member’s Privilege account: when logged in on the My Europcar section online.
- Hotel preferential rates: 10% Discount on best unrestricted rates in Accor hotels 5.2.2. Privilege Club:
Qualification for the Privilege Club Tier level: All new members are qualified for this level as of enrolment time. A Privilege Club member will beautomatically upgraded to the next Tier, Privilege Executive, when reaching 10 Qualifying Rentals or 40Qualifying Days of rental during Tier level validity period.
- A free weekend rental after third public rental: the free rental offer is received after completion of 3rd
public rental, once per year and is applicable for 3 days maximum with the Saturday night included
The free weekend rental is applicable once per year.
Privilege Club Members who have joined before the introduction of the new benefits will have their rentalactivity taken into account for the Rewards as of February 17th, 2014, however their Privilege Credits for theTier level will be maintained as per counter status before new program.
To benefit from the free weekend, the Privilege Member profile must contain a valid e-mail address.
The Privilege Club Member will receive his/her free weekend reward as follows: - an email will be sent 2 working days after vehicle return for the third rental, to the email address providedat enrollment time, - the email will carry a dedicated URL address to access the free weekend booking website enabling thePrivilege Member to book and issue his/her free weekend e-voucher The following stations in Belarus are excluded from this free weekend benefit : : Brest railway station(station code BQTX01); Grodno railway station (GNAX01); Gomel railway station (GMEX01); Mogilevrailway station (MVQX01); Vitebsk railway station (VTBX01).
When booking his/her free weekend, the Privilege Member must read and accept the specific terms andconditions applicable to the Privilege free weekend benefit. In particular, Privilege free weekends cannot bemodified, cancelled or refunded.
A coupon voucher of 10 € after the second public rental:
The coupon voucher is received after completion of 2nd public rental once per membership.
Rentals on promotional rates or corporate rates are not counted towards this Reward.
To benefit from the coupon voucher, the Privilege Member profile must contain a valid e-mail address.
The Privilege Club Member will receive his/her coupon voucher as follows: - an email will be sent 2 working days after vehicle return for the second rental, to the email addressprovided at enrollment time, - the email will carry a coupon code to benefit from the discount 5.2.3. Privilege Executive:
Qualification for the Privilege Executive Tier level:
To join or remain in the Tier level Privilege Executive, a Privilege Member should reach 10 QualifyingRentals or 40 Qualifying Days of rental during Tier level validity period.
Privilege Executive Members benefits are as follows: - Free week-end when moving up to Executive Tier level
Privilege Executive Members will benefit from a free weekend rental when moving up to the Executive Tierlevel.,All rentals, made on public or negotiated/contractual rates, are counted towards this reward.
The free rental is applicable for 3 days maximum with the Saturday night included To benefit from the free week-end, the Privilege member profile must contain a valid e-mail address.
The Privilege Executive Member will receive his/her free weekend reward as follows: - an email will be sent 2 working days after Tier level upgrade, to the email address provided at enrollmenttime, - the email will carry a dedicated URL address to access the Privilege free weekend booking website enablingthe Privilege Member to book and issue his/her free weekend e-voucher The free weekend rental is applicable only when upgraded to Executive. Therefore it is not applicable whenthe Privilege Member is renewed in the same Tier level or downgraded from the Elite Tier level to theExecutive Tier level.
- Free weekend after third public rental
Privilege Executive Members may also benefit from a free weekend rental after 3rd public rental once theyare upgraded to the Executive tier level.
The free rental offer is received after completion of 3rd public rental once per year and is for 3 daysmaximum with the Saturday night included. Rentals on promotional rates or corporate rates are not countedtowards this Reward.
The free weekend rental is applicable once per year.
Privilege Executive Members who have joined before the introduction of the new benefits will have theirrental activity taken into account for the Rewards as of February 17th, 2014. However their Privilege Creditsfor the Tier level status will be maintained as per counter status before new program.
To benefit from the free weekend, the Privilege Member profile must contain a valid e-mail address.
The Privilege Member will receive his/her free weekend reward as follows: - an email will be sent 2 working days after Vehicle return for the fifth rental, to the email address providedat enrollment time, - the email will carry a dedicated URL address to access the free weekend booking website enabling thePrivilege Member to book and issue his/her free weekend e-voucher The following stations in Belarus are excluded from this free weekend benefit : : Brest railway station(station code BQTX01); Grodno railway station (GNAX01); Gomel railway station (GMEX01); Mogilevrailway station (MVQX01); Vitebsk railway station (VTBX01).
In booking his/her free weekend, the Privilege Executive Member must read and accept the specific termsand conditions applicable to the Privilege free weekend benefit. In particular, Privilege free weekends cannotbe modified, cancelled or refunded.
- A coupon voucher of 20 € after the fifth public rental: the coupon voucher is received after completion of
fifth public rental once per membership. Rentals on promotional rates or corporate rates are not counted
towards this Reward.
To benefit from the coupon voucher, the Privilege Member profile must contain a valid e-mail address.
The Privilege Member will receive his/her coupon voucher as follows: - an email will be sent 2 working days after Vehicle return for the fifth rental, to the email address providedat enrollment time, - the email will carry a coupon code to benefit from the discount - Single Car Upgrade upon availability: a one car category upgrade will be proposed whenever possible.
This upgrade is not eligible for Privilege free rewards, for rentals longer than 14 days and for vans and trucks.
5.2.4. Privilege Elite:
Qualification for the Privilege Elite Tier level:
To join or remain in the Privilege Elite Tier level, a Privilege Member should reach 25 Qualifying Rentals or85 Qualifying Days of rental during Tier level validity period.
Privilege Elite Members benefits are as follows: - Free weekend when upgrading to Elite tier level
Privilege Elite Members will benefit from a free weekend rental when moving up to the Elite Tier level. Allrentals, made on public or negotiated/contractual rates, are counted towards this Reward.
The free rental is applicable for 3 days maximum with the Saturday night included.
To benefit from the free weekend, the Privilege Member profile must contain a valid e-mail address.
The Privilege Elite Member will receive his/her free weekend Reward as follows: - an email will be sent 2 working days after Tier level upgrade, to the email address provided at enrollmenttime, - the email will carry a dedicated URL address to access the Privilege free weekend booking website enablingthe Privilege Member to book and issue his/her free weekend e-voucher The free weekend rental is applicable only when upgraded to Elite. Therefore it is not applicable whenPrivilege Member is renewed in the same Tier level or downgraded from the Elite VIP level to Elite level.
- Free weekend after third public rental
Privilege Elite Members will benefit from a free weekend rental after 3rd public rental after moving to theElite Tier level. The free rental offer is received after completion of 3rd public rental once per year and isapplicable for 3 days maximum with the Saturday night included.
Rentals on promotional rates or corporate rates are not counted towards this Reward.
The free weekend rental is applicable once per year.
Privilege Elite Members who have joined before the introduction of the new benefits will have their rentalactivity taken into account for the Rewards as of February 17th, 2014. However their Privilege Credits for theTier level status will be maintained as per counter status before new program.
To benefit from the free weekend, the Privilege Member profile must contain a valid e-mail address.
The Privilege Member will receive his/her free weekend reward as follows: - an email will be sent 2 working days after Vehicle return for the fifth rental, to the email address providedat enrollment time, - the email will carry a dedicated URL address to access the Privilege free weekend booking website enablingthe Privilege Member to book and issue his/her free weekend e-voucher When booking his/her free weekend, the Privilege Member must read and accept the specific terms andconditions applicable to the Privilege free weekend benefit. In particular, Privilege free weekends cannot bemodified, cancelled or refunded.
The following stations in Belarus are excluded from this free weekend benefit: Brest railway station (stationcode BQTX01); Grodno railway station (GNAX01); Gomel railway station (GMEX01); Mogilev railwaystation (MVQX01); Vitebsk railway station (VTBX01).
- A coupon voucher of 30 € after the fifth public rental: the coupon voucher is received after completion of
fifth public rental once per membership.
Rentals on promotional rates or corporate rates are not counted towards this Reward.
To benefit from the coupon voucher, the Privilege Member profile must contain a valid e-mail address.
The Privilege Member will receive his/her coupon as follows: - an email will be sent 2 working days after vehicle return for the fifth rental, to the email address providedat enrollment time, - the email will carry a coupon code to benefit from the discount - Double car Upgrade upon availability: car category upgrade for two categories above will be proposed
whenever possible. This upgrade is not eligible for Privilege free rewards, for rentals longer than 14 days and
for vans and trucks.
- Free Additional driver: Privilege Elite Members can benefit from one additional driver at no extra charge
for each public rental.
5.2.4. Privilege Elite VIP:
Qualification for the Privilege Elite VIP Tier level:
To join or remain in the top Tier level Privilege Elite VIP, a Member should reach 40 rentals or 130 rentaldays during his/her Tier level validity period.
Privilege Elite VIP Members benefits are as follows: - Free weekend when moving up to Elite VIP Tier level
Privilege Elite Members will benefit from a free weekend rental when moving up to the Elite VIP Tier level:The free rental is for 3 days maximum with the Saturday night included.
All rentals, made on public or negotiated/contractual rates, are counted towards this Reward.
To benefit from the free week-end, the Privilege Member profile must contain a valid e-mail address.
The Privilege Elite VIP Member will receive his/her free weekend reward as follows: - an email will be sent 2 working days after Tier level upgrade, to the email address provided at enrollmenttime, - the email will carry a dedicated URL address to access the Privilege free weekend booking website enablingthe Privilege Member to book and issue his/her free weekend e-voucher The free weekend rental is applicable only when upgraded to Elite VIP. Therefore it is not applicable whenthe Privilege Member is renewed in the Elite VIP Tier level.
- Free week-end after third public rental
Privilege Elite VIP Members will benefit from a free weekend rental after 3rd public rental after moving tothe Elite VIP Tier level. The free rental offer is received after completion of 3rd public rental once per yearand is applicable for 3 days maximum with the Saturday night included Rentals on promotional rates or corporate rates are not counted towards this Reward.
The free weekend rental is applicable once per year.
Privilege Elite Members that have joined before the introduction of the new benefits will have their rentalactivity taken into account for the Rewards as of February 17th, 2014, however their Privilege Credits for thestatus will be maintained as per counter status before new program.
To benefit from the free weekend, the Privilege Member profile must contain a valid e-mail address.
The Privilege Member will receive his/her free weekend reward as follows: - an email will be sent 2 working days after Vehicle return for the fifth rental, to the email address providedat enrollment time, - the email will carry a dedicated URL address to access the Privilege free weekend booking website enablingthe Privilege Member to book and issue his/her free weekend e-voucher When booking his/her free weekend, the Privilege Member must read and accept the specific terms andconditions applicable to the Privilege free weekend benefit. In particular, Privilege free weekends cannot bemodified, cancelled or refunded.
The following stations in Belarus are excluded from this free weekend benefit: Brest railway station (stationcode BQTX01); Grodno railway station (GNAX01); Gomel railway station (GMEX01); Mogilev railwaystation (MVQX01); Vitebsk railway station (VTBX01).
A coupon voucher of 30 € after the fourth public rental: the coupon voucher is received after completion of
fourth public rental once per membership.
Rentals on promotional rates or corporate rates are not counted towards this Reward.
To benefit from the coupon voucher, the Privilege Member profile must contain a valid e-mail address.
The Privilege Member will receive his/her coupon as follows: - an email will be sent 2 working days after Vehicle return for the fourth rental, to the email address - the email will carry a coupon code to benefit from the discount - Double Upgrade upon availability: car category upgrade for two categories above will be proposed
whenever possible. This upgrade is not eligible for Privilege free rewards, for rentals longer than 14 days and
for vans & trucks.
- Free Additional driver: Privilege Elite VIP Members can benefit from one additional driver at no extra
charge for each public rental.
- Free membership to Priority Pass: Privilege Elite VIP Members renting on public rates can benefit from
free annual membership for the Priority Pass service giving access to more than 700 airport lounges
worldwide, plus the first lounge access for free.
Eligible Privilege Elite VIP Members will receive an e-mail with all details to activate the Priority Passbenefit.
- Free ToMyDoor service once a year : Privilege Elite VIP Members will receive once a year a voucher
entitling to book one complimentary delivery and collection to and from their preferred address in
participating countries.
ToMyDoor is available in the capital cities of the following participating European countries: Belgium,France, Germany, Italy, Portugal, Spain and the United-Kingdom.
To benefit from Priority Pass and ToMydoor services the Privilege Member profile must contain a valid 6. Privilege credits
A Privilege Member switches from one Tier level to another in proportion of his/her Privilege Credits.
After his/her enrollment to the Program, the Privilege Member automatically becomes a Privilege ClubMember and starts earning Privilege Credits to reach the Privilege Executive status.
Privilege Members qualify for the Privilege Executive status when they reach either 10 (ten) QualifyingRentals or 40 (forty) Qualifying Days over a tier level validity period. Privilege Members qualify for the Privilege Elite status when they reach either 25 (twenty-five) Qualifyingrentals or 85 (eighty five) Qualifying Days over a tier level validity period.
Privilege Members qualify for the Privilege Elite VIP status when they reach either 40 (forty) QualifyingRentals or 130 (hundred and thirty) Qualifying Days over a tier level validity period.
6.1. Privilege Status / Tier level upgrade
Each Privilege Member can have his/her Tier level upgraded as soon as he/she reaches the necessary numberof Privilege Credits. This number can be reached either by reaching the necessary number of Qualifying Daysor the necessary number of Qualifying Rentals over a tier level validity period. The Privilege Member will benefit from this new Tier level as soon as he/she reaches the necessary amount of Privilege Credits and forthe end of the current tier level validity period as well as for the following one.
A Privilege Member may be upgraded to the next Tier level during his/her Tier Level validity period 6.2. Privilege Status / Tier level downgrade
A Privilege Member will be downgraded if the Privilege Member does not earn any Privilege Credit over aTier level validity period or does not reach either the necessary amount of Qualifying Rentals or thenecessary amount of Qualifying Days to satisfy the conditions of his/her current Privilege Status.
The Privilege Member will however be upgraded as soon as he/she reaches the necessary amount of PrivilegeCredits to benefit from a higher Tier level.
The Privilege Member can only be downgraded to the next lower Tier level over a Tier level validity periodand will at minimum benefit from the Privilege Club advantages.
In case of upgrade or downgrade, a new Privilege card will be sent to the Privilege Member within the next 3weeks following the Tier level change.
Without prejudice of the provisions of article 8 below, the Privilege Member's current status is renewed if, atthe end of the Tier level validity period, the Privilege Member still satisfies the conditions for his/her currentPrivilege Status 6.3. Privilege Status / Tier level renewal:
A Privilege Member will be renewed in the same Tier level if the Privilege member maintains the requirednumber of rentals and rental days to stay in the same Tier level at the end of the Tier level validity period.
In case of a renewal in the same Tier level no card will be resent to the Driver unless he/she holds a companycharge card.
7. Privilege Credits for Rewards
A Privilege member can benefit from Rewards for rentals made on public rates. Rental on promotional ratesor corporate rates are not counted towards the reward benefits.
After his/her enrollment to the Program, the Privilege Member automatically becomes a Privilege Clubmember and starts earning Privilege rewards Credits for rentals made on public rentals.
- a 10 € coupon voucher after 2 rentals on public rates, applicable once per membership- a free week-end rental after 3 rentals on public rates each year - a 20 € coupon voucher after 5 rentals on public rates, applicable once per membership - a free week-end rental after 3 rentals on public rates each year - a free weekend when being upgraded to the Executive tier level - a 30 € coupon voucher after 5 rentals on public rates, applicable once per membership - a free week-end rental after 3 rentals on public rates each year - a free weekend when being upgradde to the Elite tier level - a 30 € coupon voucher after 4 rentals on public rates, applicable once per membership - a free week-end rental after 3 rentals on public rates each year - a free weekend when being upgraded to the Elite VIP tier level 8. Liability
8.1. Privilege member liability
By enrolling into the Program, the Privilege Member acknowledges that he has read and understood the
present Specific terms. The Privilege Member warrants that the information provided on the Privilege
enrollment form is true, complete and accurate. The Privilege Member undertakes to notify Europcar via the
My Europcar section of any change in his/her personal data provided in the Privilege enrollment form
including without limitation any change in his/her billing address, driving license details, change of Payment
ID. The Privilege Member shall notify Europcar in writing of any condition that would impair driving ability
as well as of any loss or theft of the Privilege card.
The Privilege Member agrees to fully indemnify and hold Europcar harmless from and against any loss,liability or expense arising out of any failure to so notify Europcar or of the non disclosure by a PrivilegeMember of a change in any of the information previously provided or of any infringement of the PrivilegeLoyalty Program Specific Terms.
8.2. Europcar Liability
The ReadyService will only be available in the Europcar and in countries where local
laws does not expressly forbid such service. Europcar will make its most reasonable commercial efforts in
order to provide the Privilege Member with the ReadyService. However, Europcar shall not be liable for any
loss, damage or expense resulting from the failure to provide the Privilege Member with the ReadyService.
If, for any reason whatsoever, the availability of the ReadyService cannot be offered to the Privilege Member
at pick-up time and date, the rental transaction will be processed according to Europcar standard rental
procedure.
9. Termination
9.1. Termination by the Privilege Member
At any time, the Privilege Member may cancel his/her enrollment by sending a one month prior notice via
registered postal mail to the Administrator of his/her country of residence, the address of which can be found
in the . This will imply the complete withdrawal from the Program, thus permanently ending the
benefits related to the Program.
9.2. Termination by Administrator
In case of any breach by the Privilege Member of Europcar General Terms and conditions and more
specifically the present specific terms, Europcar is entitled to terminate the Privilege Member’s enrollment to
the Program without prior notice.
Europcar may terminate the enrollment into the Privilege Member loyalty program for any reason whatsoeverby sending to the Privilege Member a one month prior notice via email or postal mail.
The Privilege card remains the sole property of Europcar and must be returned to Europcar on demand.
10. Claims and Notifications
10.1. Privilege Credit claim
If the Privilege Member notices that Privilege Credits have not been properly credited to his or her accountafter a minimum waiting period of six (6) weeks following the invoicing of a Qualifying Rental, he/she mayrequest that the balance be adjusted within a period of six (6) months following a Vehicle rental made at therelevant Privilege location (based on the ‘check-in date’).
To do so, Privilege Members must complete all mandatory fields of the Privilege online query form in , i.e. reservation or rental agreement number, pick-up date and station, returnstation.
In order for the Privilege Member to be entitled to earn Privilege Credits, the invoice corresponding to theclaim must be in (or include) the name of the Privilege Member.
10.2. Miscellaneous
The Privilege Member may submit any other query regarding the Program via the with the following object “Europcar Privilege Loyalty program”.
11. Collected Data
By enrolling into the Program, Privilege Members accept that their personal data collected in the Privilegeenrollment form will be saved on a computerized database and used in order to speed up the rental process.
For instance, Privilege Members won’t need to fill in this information for each rental. The Privilege Memberpersonal data will be stored under a Europcar ID in a fully secured environment. Therefore, by logging intohis/her My Europcar or by quoting the Europcar ID over the phone or at counter, Europcar will have accessto the Privilege Member data. Such information will also be pre-filled on the online booking form so that thePrivilege Member only has to select the relevant rental time and place as well as the Vehicle category. ThePrivilege Member will be able to access and change his/her personal data at any time by logging in his MyEuropcar section.
Europcar may disclose the Privilege Member personal data to one of its agencies in a country where the dataprotection is not adequate for the sole purpose of proceeding with the rental requested by the Privilege 12. Modification of the Privilege Loyalty Program Specific Terms
Europcar may amend the Privilege Loyalty Program Specific Terms from time to time. The Privilegemember shall therefore refer to the latest version of the Privilege loyalty program Specific Terms availableonline. These amendments shall be deemed to have been approved by the Privilege Member unless he/shegives Europcar written notice of the contrary within one month following the relevant amendment.
Europcar may end the Privilege Loyalty Program at its sole discretion by providing at least a ninety (90) dayswritten notice to the Privilege Member. In any case, each Privilege Member will benefit from the advantagesof his/her Privilege card until its expiry date.
13. Force majeure
Either Party shall be excused from any delay or failure in performance of its obligations caused by anyoccurrence or contingency beyond its reasonable control, including but not limited to earthquake, labourdisputes, riots, governmental requirements, decisions and/or regulations, failure of computer equipments,failures or delays of sources from which data is obtained and transportation difficulties.
In case of occurrence of a force majeure event, the Party prevented from executing its obligations shall not beliable for such default and shall make its best efforts to make the force majeure event cease.

Source: http://www.europcar.com/cms/pdf/live/en/sites/Europcar/home/pages/footer/page-89/page-61/centralContent.pdf