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Holiday Information
hotelier should stamp your immigration card and submit it
Before making a booking we will need to know if you have may be building work in the vicinity of your holiday accom- to the local police station on your behalf. If you book a any medical/physical mobility needs which might affect how modation, or in the resort area. As is the custom, work may flight only to Bulgaria and you are staying in private accom- and if we can deliver all your chosen holiday services. These start early in the day. Unfortunately, it is not always possible modation, eg. with friends and family you are required to needs may affect your flight, transfers or the suitability of your to foresee the nature and extent of such work, so please submit the immigration card to the local police station your- chosen accommodation or other aspects of your holiday. We bear with us over these problems, as after all they are being self upon your arrival. Failure to do so may result in a fine.
would therefore ask that you submit any special done for the ultimate benefit of holidaymakers. We will con- needs/requirements to us in writing before making any reser- tact you if, in our opinion, work is likely to disturb your stay.
vation. A checklist for the disabled and less mobile passen- All passangers, including new born babies need their own In some resorts, the provision of roads, power and water gers can be obtained by contacting us directly and will need supplies etc. does not always keep pace with the demands individual passports to travel ot all our featured destina- to be completed and signed by you before your booking can of rapid tourist development, so you may experience power tions. For further information please contact the UK pass- proceed. Please note that completion of this form will not cuts or problems with, for example, plumbing or drainage.
guarantee your needs will be met. It will however enable us In addition, during prolonged periods of hot weather the The Foreign & Commonwealth office produces up-to-date to check the suitability of your chosen holiday with our resort resort authorities sometimes find it necessary to conserve travel information to help British travellers make informed staff based on the information supplied by you. We cannot water supplies by implementing a "regime" with intermittent decisions about travelling abroad. For further information be held liable if you fail to tell us about special requirements interruptions to supply. However, they always do their best to please call 0870 606 0290 or visit www.fco.gov.uk /know- that may affect the quality of your holiday. Further, we would give advance notice of such interruptions and minimise beforeyougo. Alternatively you can contact ABTA's Travel mention that some hotels allow access for partially disabled Information line on 0901 201 5050 (calls are charged at guests, although the bathroom doors are generally narrow- EARLY AND LATE SEASON HOLIDAYS
er than a standard wheelchair and there may be a number of Our prices show especially good holiday value early and COMPREHENSIVE INSURANCE
steps between the hotels and the beach. In addition, late in the season. However, as you'd expect, not all hotels, Insurance is so essential that we won't sell a holiday without motorised wheelchairs and scooters may be subject to a sur- resort facilities (particularly beach facilities), restaurants, it. If you choose another insurance policy, please ensure charge. This is at the discretion of the airline. Wheelchair night clubs and children's activities may be available at that the cover is at least equivalent to that offered by us.
assistance must be pre-booked at least 48 hours before these times. Local suppliers reserve the right, subject to departure (not counting the day of travel).
weather and visitors in resort, to either withdraw or reduce INSURANCE CLAIMS
If you fail to pre-book your wheelchair assistance,we reserve the services provided. This could be due to cleaning, reno- Please note that all claims should be directed to the holiday vation or as a result of local conditions and Balkan insurers and not to Balkan Holidays.
CONSTRUCTION WORK
Holidays cannot be held responsible. Please also note that DISABLED HOLIDAYMAKERS
Construction works and noise are almost unavoidable in alternative hotels (of the same category to those booked or We are not a specialist disabled company but we will do our certain developing resorts. Unfortunately such develop- higher) may be provided without notice when the resorts utmost to honour any special requirements you may have.
ments are not under our control. It is possible that there are not full or on occasion at other times.
Booking Conditions
YOUR COMMITMENT TO US
1. MAKING A BOOKING AND PAYMENT

– see below), but we will try wherever possible to provide you holiday insurance, which covers cancellation charges as well At the time of booking you are expected to pay either a deposit, with the change requested, and if as a result of that Balkan as many other holiday contingencies. Details of the cover if your booking is made more than 8 weeks before departure Holidays incurs further costs, these will be passed on to you.
offered are printed on page 178 of this brochure. The pre- or the full cost of the holiday if you book within 8 weeks of depar- A change of name will be subject to special amendment mium must be paid with the booking form and deposit.
ture, plus insurance premium if required. The value of the charges, per person, as detailed below, depending on the prox- If you have to cancel your holiday Balkan Holidays must be deposit will be £140 per person for all holidays, with the excep- imity of the departure date. In addition insurance already notified in writing by the person who signed the booking form.
tion of those travelling to Croatia on certain flights, when the charged is forfeited and must be paid again for the new person.
It is the sender’s responsibility to ensure that we have received deposit will be increased depending on the airline and will vary All amendments and name changes must be made in writing the letter/fax/email. The fees for cancellation are as follows: by departure. The deposit is required for all persons two years of to Balkan Holidays and the charges will depend on the date age and over at the time of return from the holiday; no deposit written notification is received by us.
is payable for infants. You must sign our booking form confirm- Days of departure* Up to 57
14 or less
ing your acceptance of our Booking Conditions and Holiday Amendments
Information on behalf of yourself and all members of your party.
Departure date,
As soon as the booking has been made you must complete and airport or flight
More than 56 days** . . . . . . . . . . . . . . . . . . . Loss of Deposit send to us the booking form. In the cases where you will be pay- Holiday Duration £15.00
29-56 days . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60%*+ ing by cheque, please inclose it together with the form. We will 15-28 days . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75%*+ then issue a confirmation invoice whereby a contract exists between us and all conditions become binding to us both. If you Accommodation
7-14 days . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80%+ book through one of our authorized travel agents, all money Room type
6 days or less, no show . . . . . . . . . . . . . . . . . . . . . . . 100%+ paid to the agent in respect of a contract with an ATOL holder within the same
is at all times held by the agent on behalf of the ATOL holder.
accommodation /
Your contract with Balkan Holidays is governed by English law Board basis
+ Not applicable for scheduled airline tickets. Please and is subject to the exclusive jurisdiction of the courts of Pre-booked
refer to reservations for more details.
England and Wales. The person making the booking not only 4. IF YOU HAVE A COMPLAINT
guarantees payment to us of the total cost of the holiday Any complaint should be reported to our representatives in Holiday Information
booked, but does so on behalf of and with the consent of all Note: If two or more components are changing the highest the holiday centres and to the supplier of the service in ques- persons for whom the booking is completed. The balance of the charge will apply. If all names change on a booking, then tion immediately so that it can be dealt with on the spot. If holiday cost must be paid no later than 8 weeks before depar- cancellation charges as shown in condition 3 will apply.
the matter cannot be put right in the resort, details of the ture. If the deposit or balance is not received by the due date, we When the amendment is made within 29 days of departure problem should be recorded on a Guest Comment Form reserve the right to treat the booking as cancelled by you and the appropriate cancellation charges will be levied in all which is available on request. This form must be forwarded to levy cancellation charges as laid out under condition number cases (except name changes-see below).
our Customer Services Department by the lead passenger on 3. Your contract is with Balkan Holidays Ltd., trading as Balkan the booking, to reach us within 28 days of the completion of Days of departure*
28 or less
Holidays, a member of ABTA (Member No. V089X) and the holiday. We cannot accept liability in respect of any Name Change (Charter flights only)
licensed by the Civil Aviation Authority (ATOL No. 0252). claims or complaints which are not notified to ourselves and Replacement
If the price shown on the invoice is incorrect, compared to the of existing name
any supplier involved entirely in accordance with this clause.
applicable price, this will be deemed a mistake, and the book- Name correction
We have no control over the behaviour of persons staying or ing will be invalid. We will be entitled to cancel the booking and (title, initials,
visiting your holiday accommodation (including persons who re-invoice at the correct brochure price, if your booking was spelling, age)
have themselves booked through Balkan Holidays) and we made more than 56 days before departure. We will have the are not responsible for any withdrawal or impairment of facil- right to rectify any mistakes up to 50 days before departure. If Please note that the scheduled, certain charter and all of the ities or other loss or damage caused by them.
your booking was made less than 56 days before departure, we no-frills airlines will not permit changes for any reason. Such There may be times when your Representative is unable to will have the right to do so up to 14 days before departure.
changes will result in you being charged the full cost of the resolve your complaint immediately. Whilst we appreciate this 2. IF YOU CHANGE YOUR BOOKING
flight and may be subject to space being available for a new may be frustrating, we do expect you to act in a reasonable Should you wish to alter any part of your holiday arrangements reservation. Additionally, you will also have to pay any extra manner towards our staff and we will take action against any- please notify us at once. We will always try to assist in such cases.
costs that the airline passes onto us, as well as the appropriate one who displays intimidating or threatening behaviour.
Where an amendment to the holiday is made more than 29 name change fee as stated in the table above. Re-issued 5. WHAT HAPPENS TO COMPLAINTS
days* before departure an administration charge will be made.
e-tickets are charged at £15 per person. We are a member of ABTA, membership number V089X. We If the number of persons booked changes, the holiday price will 3. IF YOU CANCEL YOUR HOLIDAY
are obliged to maintain a high standard of service to you by be recalculated on the basis of the amended party size. Any If you amend or cancel your holiday, deposits cannot be ABTA’s Code of Conduct. We can also offer you an arbitra- increase in price per person as a result of part cancellation (e.g.
transferred to another season. Insurance premium and tion scheme for resolution of disputes arising out of, or in studio/apartments/villas underoccupancy charge, or sole amendment charges are not refundable.
connection with this contract. Further information on the occupancy charge in a twin), is not a cancellation charge Any cancellation should be notified by recorded delivery let- Code and arbitration can be found at www.abta.com.
and is not covered by our insurance. When the amendment ter, by e-mail or by fax. We can accept no responsibility for The arbitration scheme is arranged by ABTA and adminis- is made within four weeks of departure the appropriate cancel- cancellation charges arising from correspondence delayed or tered independently by the Chartered Institute of Arbitrators.
lation charges will be levied in all cases (except name changes lost in the mail. We strongly recommend that you take out our It provides for a simple and inexpensive method of arbitration Booking Conditions
on documents alone with restricted liability in respect of costs.
compensation claims which include an element of minor if the company agrees, but the ABTA Code does not require Full details will be provided on request or can be obtained injury of illness subject to a limit of £1,000 on the amount the such agreement. For injury and illness claims, you may like to from the ABTA website. The scheme does not apply to claims arbitrator can award per person in respect of this element.
use the ABTA / Chartered Institute of Arbitrators Mediation for an amount greater than £5,000 per person. There is a The application for arbitration and Statement of Claim must Procedure. This is a voluntary scheme and requires us to limit of £25,000 per booking form. Neither does it apply to be received by the Chartered Institute of Arbitrator within nine agree for mediation to go ahead. The aim is to help you claims that are solely in respect of physical injury or illness or months of the date of return from the holiday. Outside this resolve your dispute in a quick and cost effective way. Details their consequences. The scheme can however deal with time limit arbitration under the Scheme may still be available OUR COMMITMENT TO YOU
6. THE COST OF YOUR HOLIDAY

In accordance with EU Regulation 2111/2005 we are required The prices featured in our current brochure apply at the time of to advise you of the actual carrier operating your flight/con- 9. OUR LIABILITY TO YOU
going to press. Please note that Balkan Holidays reserves the necting flight/ transfer. We do this by listing carriers to be used (i) We accept responsibility for any deficiencies in the services right to alter the prices of any of the holidays shown in our or likely to be used as follows: BH Air, Bulgaria Air, British we are contractually obliged to provide, or for any failure brochure. You will be advised of the current price of the holiday Airways, Monarch, Thomson Airlines, Thomas Cook, Wizz Air, of such services to reach a reasonable standard. In addi- you wish to book, before your contract is confirmed. The price Adria Airways, Easy Jet, FlyBe, Montenegro Airlines, Croatia tion, we accept responsibility for any such failures caused of your holiday arrangements was calculated using exchange Airlines, Jet2. Any changes to the actual airline after you have by the acts and/or omissions of our employees, agents, rates quoted in the "Financial Times Guide to World Currencies" received your tickets will be notified to you as soon as possible sub-contractors and suppliers except where these result in for Apr 10 in relation to the following currencies: Euro. Please and in all cases at check-in or at the boarding gate. Such a death or personal injury which is dealt with below. For all confirm the price of your chosen holiday at the time of book- change is deemed to be a minor change.
claims other than those relating to death or personal injury ing, either direct or via your travel agent. Prices in our brochure Other examples of minor changes include alteration of your however, our liability is limited to twice the holiday price are offered per person, based on two adults sharing a room.
outward/return flights by less than 12 hours, changes to air- (excluding insurance premiums and amendment charges) Extras and supplements for regional UK departure airports, craft type, changes of departure/arrival in Bulgaria from Varna of the person(s) affected, except in the case of lost or dam- infants, single occupancy, extra week/night (subject to availability to Bourgas, in Montenegro from Tivat to Dubrovnik and vice aged luggage where our liability is limited to £1,000, sub- at our discretion), sea view, car hire, ticket on departure (where versa. In all such cases, transportation between the airport and ject to a limit of £200 per item. This clause is subject to applicable), pre-booked aircraft seating etc., should be added your holiday accommodation will be provided (package holi- the " Important" note at the end of paragraph 8 "If we to the cost. Please note the extras referred to above, do not days only). On occasions you will be notified that your flight will include extras which incur a local charge payable in resort make a stop en-route to pick up and drop off passengers, this (ii) We also accept responsibility should you or any member of (please refer to our brochure's Holiday Information 'Extras to Pay' is a minor change. Changing your accommodation to anoth- your party suffer death, injury or illness as a result of any section). Changes in transportation costs, including the cost of er of the same standard is classed as a minor change and will failure to perform or improper performance of any part of fuel, dues, taxes or fees chargable for services such as landing not allow you the opportunity to cancel.
our contract with you by any of our employees, agents, taxes or embarkation or disembarkation fees at ports and air- If we make a major change to your holiday, we will inform you suppliers, or sub-contractors providing they were at the ports and exchange rates mean that the price of your travel or your travel agent as soon as reasonably possible if there is time acting within the course of their employment. Please arrangements may change after you have booked. However time before your departure. Examples of significant changes note that we will not be liable for any injury, illness or death there will be no change within 30 days of your departure. are those which involve changing your UK departure airport or consequent losses suffered by you or any member of We will absorb and you will not be charged for any increase (except between Gatwick, Heathrow , Luton and Stansted and your party unless you are able to prove that such injury, ill- equivalent to 2 % of the price of your travel arrangements, vice versa) to one which is more inconvenient for you, chang- ness or death was caused by lack of reasonable care and which excludes insurance premiums and any amendment ing your holiday resort, changing your confirmed accommo- skill on the part of ourselves or our suppliers. And in all charges. You will be charged for the amount over and above dation to a lower Balkan Holidays category as defined (see hol- claims of whatever nature we will not be liable where the that, plus administration charge of £1.00 per person togeth- iday information), or a change to the time of your departure or alleged loss or damage results from any of the following: er with an amount to cover agents’ commission. If this means return of more than twelve hours. In the event of such a signif- that you have to pay an increase of more than 10% of the icant change, you will have the choice of either accepting the (b) those of a third party not connected with provision of the price of your travel arrangements, you will have the option of change of arrangements, accepting an offer of alternative trav- holiday arrangements and which were unforeseeable or accepting a change to another holiday if we are able to offer el arrangements of comparable standard from us if available one, or cancelling and receiving a full refund of all monies (we will refund any price difference if the alternative is of a lower (c) an event which either ourselves or the supplier of the serv- value), or cancelling your booked holiday and receiving a full ice(s) in question could not have foreseen or forestalled We will consider an appropriate refund of insurance premi- ums paid if you can show that you are unable to transfer or If you wish to cancel your holidays or accept a reasonable alter- (iii) For all claims, our liabilities in respect of air, sea, road and reuse your policy. Should you decide to cancel for this rea- native we offer you as a result of a significant change, you must rail carriers and providers of accommodation are limited son, you must exercise your right to do so within 14 days tell us within the time mentioned when we notify you about the as if we were carriers/providers of accommodation within from the issue dates printed on your final invoice.
significant change or if no time limit is mentioned, within 14 the relevant international conventions which include The Should the price of your holiday go down due to the changes days of our notification. If you do not do so, we are entitled to Warsaw Convention, The Athens Conventions, The mentioned above, by more than 2% of your holiday cost, then assume that you wish to accept the new arrangements. In all Montreal Convention and The Berne/Cotif Convention.
any refund due will be paid to you. However, please note that cases, except where the major change arises due to reasons Copies of these conventions are available upon request.
travel arrangements are not always purchased in local curren- of force majeure, we will pay compensation as detailed below: Further copies of various carriers' conditions of carriage, cy and some apparent changes have no impact on the price of Period before scheduled Compensation per adult some of which limit liability, are also available for inspec- your travel due to contractual and other protection in place.
departure within which a (pro rata for children granted discount) tion. Furthermore, it is a condition of our acceptance of lia- 7. IF WE CANCEL YOUR BOOKING
bility that you notify us of any claim in accordance with Occasionally, it may prove necessary for us to cancel holiday clause 4 "If you have a complaint". Further, where any pay- arrangements, for example, due to lack of support making ment is made, you must assign to ourselves or our insurers the holiday economically non-viable (all our holidays oper- any rights you may have to pursue any third party and ate subject to a minimum number of participants). If we have cooperate with ourselves and our insurers.
to do so, other than due to your default in payment, we will (iv) Subject to our reasonable discretion, we will provide offer you the choice of purchasing an alternative holiday of advice, guidance and initial financial assistance with legal comparable standard if available (and paying or receiving a Free places will not receive any compensation.
costs in bringing an action against a third party to any refund in respect of any price difference) or a full refund of all Note: No claim for additional expenses or other compensation client who through misadventure suffers death, illness or money paid to us. In addition, if we are forced to cancel less injury during their holiday arising out of an activity which than eight weeks before departure, we will pay you compen- In no case however, will we pay compensation if any alterna- does not form part of your holiday arrangements or sation in accordance with the table set out in clause 8 "if we tive accommodation accepted by you is of the same or high- excursion offered through our representatives or agents.
change your booking" below, except where the cancellation is er standard or category than that originally booked. Further, in All assistance, financial or otherwise, is subject to a limit of made as a result of unusual and unforeseeable circumstances all cases, our liability is limited to the payments set out above £5,000 per booking. In addition, we shall be entitled to beyond our control, the consequences of which we could not and we regret we cannot meet any losses or expenses you may recoup any costs we actually incur from you in the event have avoided even with all due care. Such circumstances incur as a result of any change. No compensation is payable of a suitable insurance policy being in force or a suc- include but are not limited to those mentioned under cessful claim for costs being made against any third party.
"Important". In all cases our liability is limited to the payment Force Majeure: We regret we cannot accept liability or pay any (v) Prompt assistance in resort: If the contract we have with set out in the compensation table and we regret we cannot be compensation where the performance or prompt performance you is not performed is improperly performed as a result responsible for any expenses or losses you may incur as a of our contractual obligations is prevented or affected by rea- of failures attributable to a third party unconnected with result of any cancellation. Very rarely, we may be forced to son of circumstances amounting to "Force Majeure". Such cir- the provisition of the services, or as a result of failures due curtail holiday arrangements due to circumstances amount- cumstances include any events which we or the supplier of serv- to unusual and unforseeable circumstances beyond our ing to "force majeure" as defined below. In this very unusual ice in question could not, even with all due care, foresee or control, the consequences of which could not have been situation, we regret we cannot pay any compensation or forestall, such as war or threat of war, civil strife, natural or avoided even if all due care had been exercised, or event make any refunds (except where these are obtained from any nuclear disaster, industrial disputes, terrorist activity, adverse which we or our suppliers, even with all due care, could Holiday Information supplier) or meet any costs or losses you may incur as a result. weather conditions, volcanic ash, fire and all similar events.
not forsee or forestall, and you suffer an injury or other 8. IF WE CHANGE YOUR BOOKING
IMPORTANT NOTE: If circumstances beyond our control material loss, we will offer you such a prompt assistance It is unlikely that we will have to make any changes to your make it necessary we reserve the right sometimes without prior as is reasonable in the circumstances.
travel arrangements, but we do plan the arrangements many notification to provide accommodation on your arrival in the 10. PURPOSE OF TRAVEL
months in advance. Occasionally, we may have to make holiday centre in an alternative hotel/apartment and/or resort All arrangements shown in this brochure are intended sole- changes and we reserve the right to do so at any time. Most of of the class confirmed to you, or higher. This is particularly like- ly for leisure purposes and our negotiations with the various these changes will be minor, for example flight times changes ly for early or late departures when not all the resort's proper- overseas authorities have been conducted on this basis.
and flight routings, and we will advise you or your travel agent ties are open. If we are aware of such changes, before your Due to this and the regulations governing the issue of visas, of them at the earliest possible date.
departure we shall inform your travel agent, or yourself in the it is not normally possible to use these holidays for the pur- RESERVATIONS: 0845 130 1114 • VIEWDATA - ISTEL: BAL / FASTRAK: BAL Booking Conditions
GENERAL CONDITIONS AND INFORMATION

pose of business or attending conventions or congresses.
age 15: Marina Beach in Duni. Up to and including age 21.09 - 30.09 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 in 8 Should you wish to travel for reasons other than leisure, * Scottish departures as above excluding for the following dates: please advise us of your requirements. Our Independent 4. All supplements (flight, room facilities, etc.) are payable 22.06 - 26.07 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 in 25 Travel Department will be very pleased to help you.
in full by all passengers. In accommodation only or self- 27.07 - 17.08 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 in 13 11. CURTAILMENT
catering apartments or studios, the adult price is based All group discount may be subject to approval.
Should you need to curtail your holiday, Balkan Holidays on the number of full fare paying adults sharing the will endeavour to fly you back to the UK on the earliest pos- accommodation. Children taking free or reduced price a) The numbers shown are the minimum number required sible flight with available seats. However this may not be to child places do not count towards room occupancy.
for a free place. Free places given will depend on the your original departure airport and Balkan Holidays can 5. If one child qualifies for a Free child place, the second number of passengers paying full fare. Children granted not be liable for an onward transfer. In such circumstances child pays the 2nd child price. Any further children pay discount do not count. Free child places are not avail- it may be necessary to seek the assistance of your insurance the full adult price. Free child places are limited to only able in conjunction with group discounts. company. Curtailment charge for a flight with BH Air is 115 b) All group members must be named and on the same GBP, if your flight is with a scheduled airline or another car- 6. When children share a room with two adults, they use rier, charges will depend on the terms and conditions of extra "occasional" beds. These are not full sized and are c) All group members must be on the same flight and in the 12. HOTELS AND RESORTS
7. All child prices are subject to conditions at the time of d) A full and final name list must be received in our office Where particular reference is made to hotel categories, booking and are based on children sharing a room with these are part of the classification system officially recog- two full fare paying adults and getting half adult meal e) A full deposit is required for each person travelling, nised in the country concerned. Please remember that there including free place travellers, with the deposit for free is no International standard, and therefore variation does 8. Should your holiday be changed, free child places for places deducted from total invoice. Insurance, if your new holiday will be subject to availability.
required, must be paid for by each person travelling, IMPORTANT NOTE: Often descriptions of hotels and 9. Free child places can not be used in conjunction with resorts include mention of sport and entertainment, but the f) If cancellation of a group member results in the group availability of these and other resort amenities can some- 10. We do not accept bookings on any of our charter size falling below the required number, reductions will be times be influenced by weather conditions and the number flights for children unaccompanied by adults if the chil- altered accordingly, and any price increase necessitated of visitors - particularly at the beginning and end of the sea- dren are under 18 years on the date of outward travel.
by accommodation under-occupancy will be levied.
son. Please note that in Bulgaria most swimming pools are g) Discounts are off the basic holiday price. open to all guests of the particular resort and the use of A. Infants under 2 years of age pay only £30.00 on char- h) Group discounts apply to beach holidays in Bulgaria sunbeds, parasols and water slides are often subject to a ter flights to Bulgaria (please check the prices on sched- only and do not apply for 5 star hotels, accommodation local charge even for hotel residents. Please note that the uled flight at the time of booking) but they do not receive number of sunbeds and parasols in all hotels is limited.
a separate seat on the aircraft or meals in the resort.
i) Accommodation and all other supplements must be paid 13. ACCOMMODATION
Necessary expenses, such as cot charges, are to be paid in full by all travellers. For groups larger than 30 persons, All our prices are based on sharing twin or double bedded directly to the hotel, but requirements must be specified please contact the Reservations Department.
rooms or chalets, studios or apartments accommodating j) The number of free group places is limited and may not two to eight people. Single and underoccupancy supple- B. Children are classified as infants if they are under 2 on be available in conjunction with any other offers featured ments are shown under the holiday descriptions.
the date of return from the holiday, not on the date of in this brochure or otherwise advertised.
Twin/three: Some accommodations can take an extra k) Available on charter flights to Bulgaria only.
occasional bed to accommodate a third person. This will C. Twin rooms are not large enough to take an extra bed l) Group booking offer is subject to availability and may be be of the camp bed or sofa type, and will be more suited to and full sized cot as well. Hotel cots can not be request- a child than an adult. The extra bed can be replaced by a ed above the maximum room occupancy. You can take 17. WHAT IS INCLUDED / NOT INCLUDED
cot for an infant, but rooms cannot take both, in which case a folding carrycot however, as long as you accept the IN YOUR HOLIDAY PRICE
clients must provide their own travel cot. Cot charges must room will be very cramped with the extra bed in too.
be paid locally. We do, however, have some larger twins Baby cots are not available in most self-catering apart- 18. CARRIERS' LIABILITY
which can accommodate a third adult. Whenever family ments and the apartments are not big enough to take a This brochure is issued on the sole responsibility of the Tour rooms / suite are available, the appropriate supplement is travel cot on top of the maximum occupancy as per Operator; it is not issued on behalf of, and does not com- shown. This type of accommodation is usually open plan, mit, the airlines mentioned therein, or any other airlines sometimes with adjoining sitting room. The occasional D. There is no holiday deposit payable for infants.
whose services are used in the course of the tours. In addi- beds will be either of the sofa or camp bed type. Some fur- E. There is no luggage allowance for infants.
tion, most if not all carriers limit or exclude their liability to niture may be substituted for the extra beds. you, often in accordance with International conventions Some hotels offer the use of two standard twin rooms con- The first child sharing with 1 adult saves up to £63 per which include The Warsaw Convention, The Athens nected by a door, each with its separate bathroom. These inter- week off the adult price. The second child sharing receives Conventions, The Montreal Convention and The connected rooms are ideal for families with grown up children.
a free child place provided one is available at the time of Berne/Cotif Convention. Copies of the relevant carriers' Seaside and sea view whether from public or guest room booking, otherwise pays the first child price shown in the conditions are available on request.
may be partly blocked by trees. Sea view: full front view of price panel. This offer is applicable to 7 - 14 day holidays 19. SPECIAL REQUESTS
the sea however view may still be obstructed. Sea side view: in a number of hotels on the Bulgarian Black Sea coast If you wish to make a special request, you must notify your Partial view of the sea from the room; view may be obstruct- only, as indicated by the Single Parent logo. travel agent or Balkan Holidays directly at the time of book- ed. Side sea view: Partial view of the sea from the balcony How many children can stay in each type of room ing and ensure that it is noted on your booking form. Whilst (as the room will be on the side of the hotel) and therefore we will endeavour to meet any reasonable request, we Holiday Information
regret we cannot guarantee that they will be fulfilled and Although some hotels/apartments are described as located (Atlas, Korona, Marvel, Mena Palace, Amaris & Liburna - 2 extra any failure to do so will not be a breach of contract on our directly on the beachfront reaching the beach can sometimes beds or one double bed for up to two children) part. We can not accept Special requests in relation to late involve the crossing of a small road.
Upgrades: Please note that upgrades to different hotels/apart- 20. CONSUMER PROTECTION
ments will be subject to the applicable administrative and can- The air holidays and flights in this brochure are ATOL cellation fees plus the difference in brochure price.
Please note: twin bunks = standard rooms with a set of small bunkbeds. Suitable for children aged between 2-7 years (rooms are Protected, since we hold an Air Travel Organiser's Licence Extra allocation rooms: At each of the featured properties in granted by the Civil Aviation Authority. Our ATOL number this brochure we have an allocation of rooms / apartments is ATOL 252. In the unlikely event of our insolvency, the at contract conditions. When this allocation is full it may be CAA will ensure that you are not stranded abroad and will possible for us to apply for additional rooms but these may arrange to refund any money you have paid to us for an not always be offered to us at the contract rates and there- advance booking. For further information, please visit the fore a supplement may apply. This may also occur if we are asked to obtain rooms of a type/standard not included in If you book arrangements other than a package holiday Important Note: These are the beds available for children (or cots from this brochure, your monies are protected by way of a 14. INSURANCE
for infants) when sharing with two adults. Please note that extra Insurance is obligatory, either through us or through anoth- beds may be of a camp or sofa style and are not suitable for adults.
21. YOUR FINANCIAL PROTECTION
er company. See page 178 for details.
16. BRING YOUR FRIENDS WITH YOU!
When you buy an ATOL protected air package or flight 15. CHILDREN'S RULEBOOK
Travelling together is always more fun, and with Balkan from Balkan Holidays Ltd, you will receive a confirmation 1. Free places are granted for children 2 - 12 years on 7 Holidays it is also cheaper! Organising a group yourself invoice from us (or via our authorised agent through which and 14 night holidays only (see also rule 4). Discounts you booked) confirming your arrangements and your pro- are granted on 7 - 14 night holidays.
tection under our Air Travel Organiser's Licence number 2. All free places are for single centre beach holidays 0252. In the unlikely event of our insolvency, the CAA will (Bulgaria only - subject to availability). Deposit is payable ensure that you are not stranded abroad and will arrange for free places, but deducted from the total invoice.
04.05 - 17.05 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 in 8 to refund any money you have paid to us for an advance 3. All child prices in the brochure are for children aged 2- 18.05 - 07.06 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 in 18 booking. For further information visit the ATOL website at 11 on the date of return from holiday (for holidays in 08.06 - 12.07* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 in 13 Romania, Croatia, Montenegro and Slovenia), 2-12 (for 13.07 - 16.08* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 in 25 Not all holiday or travel services offered and sold by us will Bulgarian Beach and Lake & Mountains holidays, and 17.08 - 06.09 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 in 13 be protected by the ATOL Scheme. Please ask us to con- hotel Epidaurus in Croatia). Up to and including age 13: 07.09 - 13.09 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 in 18 firm what protection may apply to your booking.
Croatia - hotel Epidaurus in Cavtat. Up to and including 14.09 - 20.09 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 in 13 Booking Conditions
22. DATA PROTECTION POLICY

Holiday Insurance For Your Complete Peace Of Mind
In order to process your booking and to ensure that your DEMANDS AND NEEDS
travel arrangements run smoothly and meet your require- This travel insurance policy will suit the demands and needs of ments, we need to use the information you provide such as an individual, or group who have no excluded pre-existing med- name, address, any specific needs/dietary requirements etc.
ical conditions, are travelling to countries included within the We take full responsibility for ensuring that proper security policy terms and who wish to insure themselves against the measures are in place to protect your information. We must unforseen events detailed in the cover section below. Subject to pass the information on to the relevant suppliers of your terms and conditions and maximum specified claim limit.
travel arrangements such as airlines, hotels, transport com- panies etc. The information may also be provided to secu- IMPORTANT
rity or credit checking companies, public authorities such We will not provide you with advice about the suitability of this as customs / immigration if required by them, or as product for your individual needs but we will be happy to pro- EXCESSES
required by law. Additionally, where your holiday is outside vide you with factual information. Most importantly we include £50 (£20 Loss of deposit), Personal Liability and Legal the European Economic Area, controls on data protection a 24-hour medical emergency service, a must for any traveller in your destination may not be as strong as the legal overseas. In addition, we cover the cost of your holiday if you IMPORTANT NOTICE
requirements in this country. We will not, however, pass any have to cancel before departure, loss of baggage, travel delay We would like to draw your attention to some important fea- information onto any person not responsible for part of your and even the cost of getting you on another ferry or plane if tures of your travel insurance including: travel arrangements, except where expressly permitted by you miss yours because of an accident on the motorway! the Data Protection Act, we will only deal with the personal Travel insurance is so important that as responsible tour oper- You should read this document carefully. It gives full details of details you give us as set out above unless you agree oth- ators we have to make sure that all our customers have a valid what is and is not covered and the conditions of the cover.
erwise. For example, if we wish to use any of your person- travel insurance policy to cover the full period of the holiday.
Cover can vary from one policy to another so you should al details for marketing purposes, we will tell you this when In fact we're so confident that our policy is one of the best avail- familiarise yourself with this particular insurance.
we ask for your details and give you the opportunity to say able that we even offer a 14 day money-back guarantee.
If you have decided not to buy our insurance, we will need a Specific Conditions and Exclusions apply to individual sections 23. GENERAL
photocopy of your policy showing all the names on the book- of your insurance, whilst General Exclusions and Conditions Balkan Holidays reserves the right at its own discretion to ing form for us to check and keep on file. This will enable us will apply to the whole of your insurance.
terminate the holiday arrangements of anyone whose to assist you by liaising with your insurance company in the behaviour is such that it is likely, in the opinion of ourselves, event of an emergency. We reserve the right to decline a pol- This insurance contains restrictions regarding pre-existing the airline pilot, the accommodation owner / manager or icy, which in our opinion does not offer adequate protection.
medical problems concerning the health of the people travel- any other person in authority, to cause distress, damage, Many people think that the form EHIC is a substitute for trav- ling and of other people upon whose health the trip depends.
danger or annoyance to other passengers, staff, any third el insurance. It is not, as it only pays some emergency medical You are advised to read the document carefully.
party or property. Any enforced cancellation of this nature costs and doesn't cover repatriation. The following is a sum- will be subject to full cancellation charges as detailed on mary of cover only. You will receive the full policy wordings at These claims are paid based on the value of the goods at the page 175, with Balkan Holidays having no obligation to the time of purchase, which define the cover, conditions and time you lose them and not on a 'new for old' or replacement refund or compensate, or to organise or pay for the return exclusions. The insurance is arranged with Mapfre Assistance.
cost basis. Deductions will be made in respect of wear, tear travel arrangements. No refund can be considered on any tickets or coupons unless they are returned to our Head Office duly cancelled and amendments suitably endorsed.
This insurance has limits on the amount the insurer will pay You are generally entitled to ask us (by letter or e-mail) what under each section. Some sections also include other specific details of yours are being held or processed, for what pur- limits, for example, for any one item or for valuables in total. pose and to whom they may be or have been disclosed. We Infants under 2 = Free • Family is defined as husband & wife or will charge a fee to respond to such a request. In limited cir- common law partner and their dependent children under 17 yrs Under some Sections of this insurance, claims will be subject cumstances we are entitled to refuse your request.
• People 65 - 74 yrs = 8 days £44 / 15 days £49; Extra week to excess. This means you will be responsible for paying the 24. BROCHURE ACCURACY
£17 • People 75 - 84 yrs = 8 days £69 / 15 days £75; Extra first part of the claim under each applicable section.
All information in this brochure is given in good faith and week £20 • Maximum age = 84 years • Maximum stay = 45 to the best of our knowledge is correct at the time of going days • Rates valid 01/11/2010 to 31/10/2011 • Premiums You need to take all reasonable care to protect yourself and to press (Apr, 2011). We work hard to ensure that our are correct at the time of going to press, please ask for a quote your property, as you would if you were not insured. The brochures are accurate, but please appreciate that they amount insurers will pay for property left unattended in a pub- are put together many months in advance, so the infor- lic place or unattended vehicle is very limited, as specified in mation may be amended because of changes made by our suppliers, or simple human error. Please bear in mind that hoteliers, restauranteurs, night club owners etc. may You may not be insured if you are going to take part in dan- wish to maintain or improve their facilities, or even take a gerous sports or pastimes where there is a generally recog- break. There may be changes to flight times, excursions or nised risk of injury. Please check that this insurance covers you, tour itineraries which may change as a result of local con- Travel Delay (a/b/c as defined in wording) ditions. Circumstances such as these, or weather condi- tions, time of year etc., may cause some of the facilities It is a criminal offence to make a fraudulent claim.
and services we have described to be unavailable or dif-ferent from those advertised in the brochure. Leisure facil- IMPORTANT QUESTIONS RELATING TO HEALTH & ACTIVITIES
ities and swimming pools may be closed or under renova- Please consider these questions very carefully in relation to yourself and your travelling companions insured by us.
tion, again some of these may not be free of charge andmay be subject to availability. When we are told of any sig- In relation to question 2 only, please note that the taking of regular medication at home under a repeat prescription for a condi- nificant or long term changes we will always endeavour to tion, including high blood pressure or cholesterol, that is stable and well controlled does not amount to ‘treatment’ in this context.
To avoid unnecessary extra cost, you should only contact the screening service if the answer to any of questions 1, 2, 3 or 4 is YES.
We reserve the right to change any website or other informa- If all the appropriate answers are NO then there is no need to contact the screening service and your condition(s) will be insured.
tion before your booking is confirmed and the amended infor- Within the last 2 years, have any of you suffered from, been investigated, treated mation will then form part of your contract with us. We reserve There is no cover for claims related directly or for (inc. any routine medication) or diagnosed with: a) any cancer or malignant the right to correct errors prior to confirming your booking.
indirectly to these conditions unless declared condition; b) any lung-related condition (other than stable, well controlled You must ensure you check all details of your chosen holiday asthma); c) any heart-related condition (including angina) (including the price) with us at the time of booking.
The pictures used in this brochure are copyright protected WEBroker Healthcheck on 0845 003 5244.
and cannot be used without our prior consent.
Please note that there is likely to be an 25. CUSTOMER SATISFACTION
Do any of you suffer from any other medical condition that has required referral to additional premium charged if you use this QUESTIONNAIRES
or consultation with a specialist or hospital for treatment, investigation or check up service, the amount of which varies and is Your opinions about our service are very important to us and within the 12 months prior to: a) the date that this insurance was arranged, or b) determined by the details declared. Any special therefore we encourage you to complete one of our Holiday the date that you subsequently made arrangements for a trip (if this is an annual terms that are necessary will be explained to you Survey Forms at the end of your holiday. This will help us multi-trip policy), or c) the date that you extended the original period of your make any improvements to the holidays that we offer.
26. EXCURSIONS
You MUST tell us all relevant facts. A relevant Excursions or other tours that you may choose to book or pay fact is one that is likely to influence us in for whilst you are on holiday are not part of your package accepting your insurance. This could be the Are you waiting for tests, test results or hospital treatment of any kind? holiday provided by us and the booking conditions do not state of health of a close relative whose healthmay cause you to cancel or curtail your trip or apply to them. For any excursion or other tour that you book, any planned hazardous activities. If you are in Holiday Information Balkan Holidays acts as an agent and your contract will be
any doubt as to whether a fact is relevant, you with our local supplier/operator of the excursion or tour and should tell us. If you do not tell us this may result Has your doctor increased your regular prescribed medication in the last 3 months? not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during thecourse of its provision by the operator. The excursions are Your medical conditions (if any) will be covered.
neither run not controlled by Balkan Holidays. Contactdetails for our local suppliers are available upon request.
Are you planning to take part in any hazardous activities or are you aware of any other circumstances that could reasonably be expected to give rise to a claim? RESERVATIONS: 0845 130 1114 • VIEWDATA - ISTEL: BAL / FASTRAK: BAL

Source: https://www.balkanholidays.co.uk/files/docs/booking_conditions_s12.pdf

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