hotelier should stamp your immigration card and submit it
Before making a booking we will need to know if you have
may be building work in the vicinity of your holiday accom-
to the local police station on your behalf. If you book a
any medical/physical mobility needs which might affect how
modation, or in the resort area. As is the custom, work may
flight only to Bulgaria and you are staying in private accom-
and if we can deliver all your chosen holiday services. These
start early in the day. Unfortunately, it is not always possible
modation, eg. with friends and family you are required to
needs may affect your flight, transfers or the suitability of your
to foresee the nature and extent of such work, so please
submit the immigration card to the local police station your-
chosen accommodation or other aspects of your holiday. We
bear with us over these problems, as after all they are being
self upon your arrival. Failure to do so may result in a fine.
would therefore ask that you submit any special
done for the ultimate benefit of holidaymakers. We will con-
needs/requirements to us in writing before making any reser-
tact you if, in our opinion, work is likely to disturb your stay.
vation. A checklist for the disabled and less mobile passen-
All passangers, including new born babies need their own
In some resorts, the provision of roads, power and water
gers can be obtained by contacting us directly and will need
supplies etc. does not always keep pace with the demands
individual passports to travel ot all our featured destina-
to be completed and signed by you before your booking can
of rapid tourist development, so you may experience power
tions. For further information please contact the UK pass-
proceed. Please note that completion of this form will not
cuts or problems with, for example, plumbing or drainage.
guarantee your needs will be met. It will however enable us
In addition, during prolonged periods of hot weather the
The Foreign & Commonwealth office produces up-to-date
to check the suitability of your chosen holiday with our resort
resort authorities sometimes find it necessary to conserve
travel information to help British travellers make informed
staff based on the information supplied by you. We cannot
water supplies by implementing a "regime" with intermittent
decisions about travelling abroad. For further information
be held liable if you fail to tell us about special requirements
interruptions to supply. However, they always do their best to
please call 0870 606 0290 or visit www.fco.gov.uk /know-
that may affect the quality of your holiday. Further, we would
give advance notice of such interruptions and minimise
beforeyougo. Alternatively you can contact ABTA's Travel
mention that some hotels allow access for partially disabled
Information line on 0901 201 5050 (calls are charged at
guests, although the bathroom doors are generally narrow-
EARLY AND LATE SEASON HOLIDAYS
er than a standard wheelchair and there may be a number of
Our prices show especially good holiday value early and
steps between the hotels and the beach. In addition,
late in the season. However, as you'd expect, not all hotels,
Insurance is so essential that we won't sell a holiday without
motorised wheelchairs and scooters may be subject to a sur-
resort facilities (particularly beach facilities), restaurants,
it. If you choose another insurance policy, please ensure
charge. This is at the discretion of the airline. Wheelchair
night clubs and children's activities may be available at
that the cover is at least equivalent to that offered by us.
assistance must be pre-booked at least 48 hours before
these times. Local suppliers reserve the right, subject to
departure (not counting the day of travel).
weather and visitors in resort, to either withdraw or reduce
If you fail to pre-book your wheelchair assistance,we reserve
the services provided. This could be due to cleaning, reno-
Please note that all claims should be directed to the holiday
vation or as a result of local conditions and Balkan
insurers and not to Balkan Holidays.
Holidays cannot be held responsible. Please also note that
Construction works and noise are almost unavoidable in
alternative hotels (of the same category to those booked or
We are not a specialist disabled company but we will do our
certain developing resorts. Unfortunately such develop-
higher) may be provided without notice when the resorts
utmost to honour any special requirements you may have.
ments are not under our control. It is possible that there
are not full or on occasion at other times.
YOUR COMMITMENT TO US
1. MAKING A BOOKING AND PAYMENT
– see below), but we will try wherever possible to provide you
holiday insurance, which covers cancellation charges as well
At the time of booking you are expected to pay either a deposit,
with the change requested, and if as a result of that Balkan
as many other holiday contingencies. Details of the cover
if your booking is made more than 8 weeks before departure
Holidays incurs further costs, these will be passed on to you.
offered are printed on page 178 of this brochure. The pre-
or the full cost of the holiday if you book within 8 weeks of depar-
A change of name will be subject to special amendment
mium must be paid with the booking form and deposit.
ture, plus insurance premium if required. The value of the
charges, per person, as detailed below, depending on the prox-
If you have to cancel your holiday Balkan Holidays must be
deposit will be £140 per person for all holidays, with the excep-
imity of the departure date. In addition insurance already
notified in writing by the person who signed the booking form.
tion of those travelling to Croatia on certain flights, when the
charged is forfeited and must be paid again for the new person.
It is the sender’s responsibility to ensure that we have received
deposit will be increased depending on the airline and will vary
All amendments and name changes must be made in writing
the letter/fax/email. The fees for cancellation are as follows:
by departure. The deposit is required for all persons two years of
to Balkan Holidays and the charges will depend on the date
age and over at the time of return from the holiday; no deposit
written notification is received by us.
is payable for infants. You must sign our booking form confirm-
Days of departure* Up to 57
14 or less
ing your acceptance of our Booking Conditions and Holiday
Information on behalf of yourself and all members of your party.
As soon as the booking has been made you must complete and
airport or flight
More than 56 days** . . . . . . . . . . . . . . . . . . . Loss of Deposit
send to us the booking form. In the cases where you will be pay-
29-56 days . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60%*+
ing by cheque, please inclose it together with the form. We will
15-28 days . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75%*+
then issue a confirmation invoice whereby a contract exists
between us and all conditions become binding to us both. If you
7-14 days . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80%+
book through one of our authorized travel agents, all money
6 days or less, no show . . . . . . . . . . . . . . . . . . . . . . . 100%+
paid to the agent in respect of a contract with an ATOL holder
within the same
is at all times held by the agent on behalf of the ATOL holder.
Your contract with Balkan Holidays is governed by English law
+ Not applicable for scheduled airline tickets. Please
and is subject to the exclusive jurisdiction of the courts of
refer to reservations for more details.
England and Wales. The person making the booking not only
4. IF YOU HAVE A COMPLAINT
guarantees payment to us of the total cost of the holiday
Any complaint should be reported to our representatives in
booked, but does so on behalf of and with the consent of all
Note: If two or more components are changing the highest
the holiday centres and to the supplier of the service in ques-
persons for whom the booking is completed. The balance of the
charge will apply. If all names change on a booking, then
tion immediately so that it can be dealt with on the spot. If
holiday cost must be paid no later than 8 weeks before depar-
cancellation charges as shown in condition 3 will apply.
the matter cannot be put right in the resort, details of the
ture. If the deposit or balance is not received by the due date, we
When the amendment is made within 29 days of departure
problem should be recorded on a Guest Comment Form
reserve the right to treat the booking as cancelled by you and
the appropriate cancellation charges will be levied in all
which is available on request. This form must be forwarded to
levy cancellation charges as laid out under condition number
cases (except name changes-see below).
our Customer Services Department by the lead passenger on
3. Your contract is with Balkan Holidays Ltd., trading as Balkan
the booking, to reach us within 28 days of the completion of
Days of departure*
28 or less
Holidays, a member of ABTA (Member No. V089X) and
the holiday. We cannot accept liability in respect of any
Name Change (Charter flights only)
licensed by the Civil Aviation Authority (ATOL No. 0252).
claims or complaints which are not notified to ourselves and
If the price shown on the invoice is incorrect, compared to the
of existing name
any supplier involved entirely in accordance with this clause.
applicable price, this will be deemed a mistake, and the book-
We have no control over the behaviour of persons staying or
ing will be invalid. We will be entitled to cancel the booking and
visiting your holiday accommodation (including persons who
re-invoice at the correct brochure price, if your booking was
have themselves booked through Balkan Holidays) and we
made more than 56 days before departure. We will have the
are not responsible for any withdrawal or impairment of facil-
right to rectify any mistakes up to 50 days before departure. If
Please note that the scheduled, certain charter and all of the
ities or other loss or damage caused by them.
your booking was made less than 56 days before departure, we
no-frills airlines will not permit changes for any reason. Such
There may be times when your Representative is unable to
will have the right to do so up to 14 days before departure.
changes will result in you being charged the full cost of the
resolve your complaint immediately. Whilst we appreciate this
2. IF YOU CHANGE YOUR BOOKING
flight and may be subject to space being available for a new
may be frustrating, we do expect you to act in a reasonable
Should you wish to alter any part of your holiday arrangements
reservation. Additionally, you will also have to pay any extra
manner towards our staff and we will take action against any-
please notify us at once. We will always try to assist in such cases.
costs that the airline passes onto us, as well as the appropriate
one who displays intimidating or threatening behaviour.
Where an amendment to the holiday is made more than 29
name change fee as stated in the table above. Re-issued
5. WHAT HAPPENS TO COMPLAINTS
days* before departure an administration charge will be made.
e-tickets are charged at £15 per person.
We are a member of ABTA, membership number V089X. We
If the number of persons booked changes, the holiday price will
3. IF YOU CANCEL YOUR HOLIDAY
are obliged to maintain a high standard of service to you by
be recalculated on the basis of the amended party size. Any
If you amend or cancel your holiday, deposits cannot be
ABTA’s Code of Conduct. We can also offer you an arbitra-
increase in price per person as a result of part cancellation (e.g.
transferred to another season. Insurance premium and
tion scheme for resolution of disputes arising out of, or in
studio/apartments/villas underoccupancy charge, or sole
amendment charges are not refundable.
connection with this contract. Further information on the
occupancy charge in a twin), is not a cancellation charge
Any cancellation should be notified by recorded delivery let-
Code and arbitration can be found at www.abta.com.
and is not covered by our insurance. When the amendment
ter, by e-mail or by fax. We can accept no responsibility for
The arbitration scheme is arranged by ABTA and adminis-
is made within four weeks of departure the appropriate cancel-
cancellation charges arising from correspondence delayed or
tered independently by the Chartered Institute of Arbitrators.
lation charges will be levied in all cases (except name changes
lost in the mail. We strongly recommend that you take out our
It provides for a simple and inexpensive method of arbitration
on documents alone with restricted liability in respect of costs.
compensation claims which include an element of minor
if the company agrees, but the ABTA Code does not require
Full details will be provided on request or can be obtained
injury of illness subject to a limit of £1,000 on the amount the
such agreement. For injury and illness claims, you may like to
from the ABTA website. The scheme does not apply to claims
arbitrator can award per person in respect of this element.
use the ABTA / Chartered Institute of Arbitrators Mediation
for an amount greater than £5,000 per person. There is a
The application for arbitration and Statement of Claim must
Procedure. This is a voluntary scheme and requires us to
limit of £25,000 per booking form. Neither does it apply to
be received by the Chartered Institute of Arbitrator within nine
agree for mediation to go ahead. The aim is to help you
claims that are solely in respect of physical injury or illness or
months of the date of return from the holiday. Outside this
resolve your dispute in a quick and cost effective way. Details
their consequences. The scheme can however deal with
time limit arbitration under the Scheme may still be available
OUR COMMITMENT TO YOU
6. THE COST OF YOUR HOLIDAY
In accordance with EU Regulation 2111/2005 we are required
The prices featured in our current brochure apply at the time of
to advise you of the actual carrier operating your flight/con-
9. OUR LIABILITY TO YOU
going to press. Please note that Balkan Holidays reserves the
necting flight/ transfer. We do this by listing carriers to be used
(i) We accept responsibility for any deficiencies in the services
right to alter the prices of any of the holidays shown in our
or likely to be used as follows: BH Air, Bulgaria Air, British
we are contractually obliged to provide, or for any failure
brochure. You will be advised of the current price of the holiday
Airways, Monarch, Thomson Airlines, Thomas Cook, Wizz Air,
of such services to reach a reasonable standard. In addi-
you wish to book, before your contract is confirmed. The price
Adria Airways, Easy Jet, FlyBe, Montenegro Airlines, Croatia
tion, we accept responsibility for any such failures caused
of your holiday arrangements was calculated using exchange
Airlines, Jet2. Any changes to the actual airline after you have
by the acts and/or omissions of our employees, agents,
rates quoted in the "Financial Times Guide to World Currencies"
received your tickets will be notified to you as soon as possible
sub-contractors and suppliers except where these result in
for Apr 10 in relation to the following currencies: Euro. Please
and in all cases at check-in or at the boarding gate. Such a
death or personal injury which is dealt with below. For all
confirm the price of your chosen holiday at the time of book-
change is deemed to be a minor change.
claims other than those relating to death or personal injury
ing, either direct or via your travel agent. Prices in our brochure
Other examples of minor changes include alteration of your
however, our liability is limited to twice the holiday price
are offered per person, based on two adults sharing a room.
outward/return flights by less than 12 hours, changes to air-
(excluding insurance premiums and amendment charges)
Extras and supplements for regional UK departure airports,
craft type, changes of departure/arrival in Bulgaria from Varna
of the person(s) affected, except in the case of lost or dam-
infants, single occupancy, extra week/night (subject to availability
to Bourgas, in Montenegro from Tivat to Dubrovnik and vice
aged luggage where our liability is limited to £1,000, sub-
at our discretion), sea view, car hire, ticket on departure (where
versa. In all such cases, transportation between the airport and
ject to a limit of £200 per item. This clause is subject to
applicable), pre-booked aircraft seating etc., should be added
your holiday accommodation will be provided (package holi-
the " Important" note at the end of paragraph 8 "If we
to the cost. Please note the extras referred to above, do not
days only). On occasions you will be notified that your flight will
include extras which incur a local charge payable in resort
make a stop en-route to pick up and drop off passengers, this
(ii) We also accept responsibility should you or any member of
(please refer to our brochure's Holiday Information 'Extras to Pay'
is a minor change. Changing your accommodation to anoth-
your party suffer death, injury or illness as a result of any
section). Changes in transportation costs, including the cost of
er of the same standard is classed as a minor change and will
failure to perform or improper performance of any part of
fuel, dues, taxes or fees chargable for services such as landing
not allow you the opportunity to cancel.
our contract with you by any of our employees, agents,
taxes or embarkation or disembarkation fees at ports and air-
If we make a major change to your holiday, we will inform you
suppliers, or sub-contractors providing they were at the
ports and exchange rates mean that the price of your travel
or your travel agent as soon as reasonably possible if there is
time acting within the course of their employment. Please
arrangements may change after you have booked. However
time before your departure. Examples of significant changes
note that we will not be liable for any injury, illness or death
there will be no change within 30 days of your departure.
are those which involve changing your UK departure airport
or consequent losses suffered by you or any member of
We will absorb and you will not be charged for any increase
(except between Gatwick, Heathrow , Luton and Stansted and
your party unless you are able to prove that such injury, ill-
equivalent to 2 % of the price of your travel arrangements,
vice versa) to one which is more inconvenient for you, chang-
ness or death was caused by lack of reasonable care and
which excludes insurance premiums and any amendment
ing your holiday resort, changing your confirmed accommo-
skill on the part of ourselves or our suppliers. And in all
charges. You will be charged for the amount over and above
dation to a lower Balkan Holidays category as defined (see hol-
claims of whatever nature we will not be liable where the
that, plus administration charge of £1.00 per person togeth-
iday information), or a change to the time of your departure or
alleged loss or damage results from any of the following:
er with an amount to cover agents’ commission. If this means
return of more than twelve hours. In the event of such a signif-
that you have to pay an increase of more than 10% of the
icant change, you will have the choice of either accepting the
(b) those of a third party not connected with provision of the
price of your travel arrangements, you will have the option of
change of arrangements, accepting an offer of alternative trav-
holiday arrangements and which were unforeseeable or
accepting a change to another holiday if we are able to offer
el arrangements of comparable standard from us if available
one, or cancelling and receiving a full refund of all monies
(we will refund any price difference if the alternative is of a lower
(c) an event which either ourselves or the supplier of the serv-
value), or cancelling your booked holiday and receiving a full
ice(s) in question could not have foreseen or forestalled
We will consider an appropriate refund of insurance premi-
ums paid if you can show that you are unable to transfer or
If you wish to cancel your holidays or accept a reasonable alter-
(iii) For all claims, our liabilities in respect of air, sea, road and
reuse your policy. Should you decide to cancel for this rea-
native we offer you as a result of a significant change, you must
rail carriers and providers of accommodation are limited
son, you must exercise your right to do so within 14 days
tell us within the time mentioned when we notify you about the
as if we were carriers/providers of accommodation within
from the issue dates printed on your final invoice.
significant change or if no time limit is mentioned, within 14
the relevant international conventions which include The
Should the price of your holiday go down due to the changes
days of our notification. If you do not do so, we are entitled to
Warsaw Convention, The Athens Conventions, The
mentioned above, by more than 2% of your holiday cost, then
assume that you wish to accept the new arrangements. In all
Montreal Convention and The Berne/Cotif Convention.
any refund due will be paid to you. However, please note that
cases, except where the major change arises due to reasons
Copies of these conventions are available upon request.
travel arrangements are not always purchased in local curren-
of force majeure, we will pay compensation as detailed below:
Further copies of various carriers' conditions of carriage,
cy and some apparent changes have no impact on the price of
Period before scheduled Compensation per adult
some of which limit liability, are also available for inspec-
your travel due to contractual and other protection in place.
departure within which a (pro rata for children granted discount)
tion. Furthermore, it is a condition of our acceptance of lia-
7. IF WE CANCEL YOUR BOOKING
bility that you notify us of any claim in accordance with
Occasionally, it may prove necessary for us to cancel holiday
clause 4 "If you have a complaint". Further, where any pay-
arrangements, for example, due to lack of support making
ment is made, you must assign to ourselves or our insurers
the holiday economically non-viable (all our holidays oper-
any rights you may have to pursue any third party and
ate subject to a minimum number of participants). If we have
cooperate with ourselves and our insurers.
to do so, other than due to your default in payment, we will
(iv) Subject to our reasonable discretion, we will provide
offer you the choice of purchasing an alternative holiday of
advice, guidance and initial financial assistance with legal
comparable standard if available (and paying or receiving a
Free places will not receive any compensation.
costs in bringing an action against a third party to any
refund in respect of any price difference) or a full refund of all
Note: No claim for additional expenses or other compensation
client who through misadventure suffers death, illness or
money paid to us. In addition, if we are forced to cancel less
injury during their holiday arising out of an activity which
than eight weeks before departure, we will pay you compen-
In no case however, will we pay compensation if any alterna-
does not form part of your holiday arrangements or
sation in accordance with the table set out in clause 8 "if we
tive accommodation accepted by you is of the same or high-
excursion offered through our representatives or agents.
change your booking" below, except where the cancellation is
er standard or category than that originally booked. Further, in
All assistance, financial or otherwise, is subject to a limit of
made as a result of unusual and unforeseeable circumstances
all cases, our liability is limited to the payments set out above
£5,000 per booking. In addition, we shall be entitled to
beyond our control, the consequences of which we could not
and we regret we cannot meet any losses or expenses you may
recoup any costs we actually incur from you in the event
have avoided even with all due care. Such circumstances
incur as a result of any change. No compensation is payable
of a suitable insurance policy being in force or a suc-
include but are not limited to those mentioned under
cessful claim for costs being made against any third party.
"Important". In all cases our liability is limited to the payment
Force Majeure: We regret we cannot accept liability or pay any
(v) Prompt assistance in resort: If the contract we have with
set out in the compensation table and we regret we cannot be
compensation where the performance or prompt performance
you is not performed is improperly performed as a result
responsible for any expenses or losses you may incur as a
of our contractual obligations is prevented or affected by rea-
of failures attributable to a third party unconnected with
result of any cancellation. Very rarely, we may be forced to
son of circumstances amounting to "Force Majeure". Such cir-
the provisition of the services, or as a result of failures due
curtail holiday arrangements due to circumstances amount-
cumstances include any events which we or the supplier of serv-
to unusual and unforseeable circumstances beyond our
ing to "force majeure" as defined below. In this very unusual
ice in question could not, even with all due care, foresee or
control, the consequences of which could not have been
situation, we regret we cannot pay any compensation or
forestall, such as war or threat of war, civil strife, natural or
avoided even if all due care had been exercised, or event
make any refunds (except where these are obtained from any
nuclear disaster, industrial disputes, terrorist activity, adverse
which we or our suppliers, even with all due care, could
supplier) or meet any costs or losses you may incur as a result. weather conditions, volcanic ash, fire and all similar events.
not forsee or forestall, and you suffer an injury or other
8. IF WE CHANGE YOUR BOOKING
IMPORTANT NOTE: If circumstances beyond our control
material loss, we will offer you such a prompt assistance
It is unlikely that we will have to make any changes to your
make it necessary we reserve the right sometimes without prior
as is reasonable in the circumstances.
travel arrangements, but we do plan the arrangements many
notification to provide accommodation on your arrival in the
10. PURPOSE OF TRAVEL
months in advance. Occasionally, we may have to make
holiday centre in an alternative hotel/apartment and/or resort
All arrangements shown in this brochure are intended sole-
changes and we reserve the right to do so at any time. Most of
of the class confirmed to you, or higher. This is particularly like-
ly for leisure purposes and our negotiations with the various
these changes will be minor, for example flight times changes
ly for early or late departures when not all the resort's proper-
overseas authorities have been conducted on this basis.
and flight routings, and we will advise you or your travel agent
ties are open. If we are aware of such changes, before your
Due to this and the regulations governing the issue of visas,
of them at the earliest possible date.
departure we shall inform your travel agent, or yourself in the
it is not normally possible to use these holidays for the pur-
RESERVATIONS: 0845 130 1114 • VIEWDATA - ISTEL: BAL / FASTRAK: BAL
GENERAL CONDITIONS AND INFORMATION
pose of business or attending conventions or congresses.
age 15: Marina Beach in Duni. Up to and including age
21.09 - 30.09 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 in 8
Should you wish to travel for reasons other than leisure,
* Scottish departures as above excluding for the following dates:
please advise us of your requirements. Our Independent
4. All supplements (flight, room facilities, etc.) are payable
22.06 - 26.07 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 in 25
Travel Department will be very pleased to help you.
in full by all passengers. In accommodation only or self-
27.07 - 17.08 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 in 13
catering apartments or studios, the adult price is based
All group discount may be subject to approval.
Should you need to curtail your holiday, Balkan Holidays
on the number of full fare paying adults sharing the
will endeavour to fly you back to the UK on the earliest pos-
accommodation. Children taking free or reduced price
a) The numbers shown are the minimum number required
sible flight with available seats. However this may not be to
child places do not count towards room occupancy.
for a free place. Free places given will depend on the
your original departure airport and Balkan Holidays can
5. If one child qualifies for a Free child place, the second
number of passengers paying full fare. Children granted
not be liable for an onward transfer. In such circumstances
child pays the 2nd child price. Any further children pay
discount do not count. Free child places are not avail-
it may be necessary to seek the assistance of your insurance
the full adult price. Free child places are limited to only
able in conjunction with group discounts.
company. Curtailment charge for a flight with BH Air is 115
b) All group members must be named and on the same
GBP, if your flight is with a scheduled airline or another car-
6. When children share a room with two adults, they use
rier, charges will depend on the terms and conditions of
extra "occasional" beds. These are not full sized and are
c) All group members must be on the same flight and in the
12. HOTELS AND RESORTS
7. All child prices are subject to conditions at the time of
d) A full and final name list must be received in our office
Where particular reference is made to hotel categories,
booking and are based on children sharing a room with
these are part of the classification system officially recog-
two full fare paying adults and getting half adult meal
e) A full deposit is required for each person travelling,
nised in the country concerned. Please remember that there
including free place travellers, with the deposit for free
is no International standard, and therefore variation does
8. Should your holiday be changed, free child places for
places deducted from total invoice. Insurance, if
your new holiday will be subject to availability.
required, must be paid for by each person travelling,
IMPORTANT NOTE: Often descriptions of hotels and
9. Free child places can not be used in conjunction with
resorts include mention of sport and entertainment, but the
f) If cancellation of a group member results in the group
availability of these and other resort amenities can some-
10. We do not accept bookings on any of our charter
size falling below the required number, reductions will be
times be influenced by weather conditions and the number
flights for children unaccompanied by adults if the chil-
altered accordingly, and any price increase necessitated
of visitors - particularly at the beginning and end of the sea-
dren are under 18 years on the date of outward travel.
by accommodation under-occupancy will be levied.
son. Please note that in Bulgaria most swimming pools are
g) Discounts are off the basic holiday price.
open to all guests of the particular resort and the use of
A. Infants under 2 years of age pay only £30.00 on char-
h) Group discounts apply to beach holidays in Bulgaria
sunbeds, parasols and water slides are often subject to a
ter flights to Bulgaria (please check the prices on sched-
only and do not apply for 5 star hotels, accommodation
local charge even for hotel residents. Please note that the
uled flight at the time of booking) but they do not receive
number of sunbeds and parasols in all hotels is limited.
a separate seat on the aircraft or meals in the resort.
i) Accommodation and all other supplements must be paid
Necessary expenses, such as cot charges, are to be paid
in full by all travellers. For groups larger than 30 persons,
All our prices are based on sharing twin or double bedded
directly to the hotel, but requirements must be specified
please contact the Reservations Department.
rooms or chalets, studios or apartments accommodating
j) The number of free group places is limited and may not
two to eight people. Single and underoccupancy supple-
B. Children are classified as infants if they are under 2 on
be available in conjunction with any other offers featured
ments are shown under the holiday descriptions.
the date of return from the holiday, not on the date of
in this brochure or otherwise advertised.
Twin/three: Some accommodations can take an extra
k) Available on charter flights to Bulgaria only.
occasional bed to accommodate a third person. This will
C. Twin rooms are not large enough to take an extra bed
l) Group booking offer is subject to availability and may be
be of the camp bed or sofa type, and will be more suited to
and full sized cot as well. Hotel cots can not be request-
a child than an adult. The extra bed can be replaced by a
ed above the maximum room occupancy. You can take
17. WHAT IS INCLUDED / NOT INCLUDED
cot for an infant, but rooms cannot take both, in which case
a folding carrycot however, as long as you accept the
IN YOUR HOLIDAY PRICE
clients must provide their own travel cot. Cot charges must
room will be very cramped with the extra bed in too.
be paid locally. We do, however, have some larger twins
Baby cots are not available in most self-catering apart-
18. CARRIERS' LIABILITY
which can accommodate a third adult. Whenever family
ments and the apartments are not big enough to take a
This brochure is issued on the sole responsibility of the Tour
rooms / suite are available, the appropriate supplement is
travel cot on top of the maximum occupancy as per
Operator; it is not issued on behalf of, and does not com-
shown. This type of accommodation is usually open plan,
mit, the airlines mentioned therein, or any other airlines
sometimes with adjoining sitting room. The occasional
D. There is no holiday deposit payable for infants.
whose services are used in the course of the tours. In addi-
beds will be either of the sofa or camp bed type. Some fur-
E. There is no luggage allowance for infants.
tion, most if not all carriers limit or exclude their liability to
niture may be substituted for the extra beds.
you, often in accordance with International conventions
Some hotels offer the use of two standard twin rooms con-
The first child sharing with 1 adult saves up to £63 per
which include The Warsaw Convention, The Athens
nected by a door, each with its separate bathroom. These inter-
week off the adult price. The second child sharing receives
Conventions, The Montreal Convention and The
connected rooms are ideal for families with grown up children.
a free child place provided one is available at the time of
Berne/Cotif Convention. Copies of the relevant carriers'
Seaside and sea view whether from public or guest room
booking, otherwise pays the first child price shown in the
conditions are available on request.
may be partly blocked by trees. Sea view: full front view of
price panel. This offer is applicable to 7 - 14 day holidays
19. SPECIAL REQUESTS
the sea however view may still be obstructed. Sea side view:
in a number of hotels on the Bulgarian Black Sea coast
If you wish to make a special request, you must notify your
Partial view of the sea from the room; view may be obstruct-
only, as indicated by the Single Parent logo.
travel agent or Balkan Holidays directly at the time of book-
ed. Side sea view: Partial view of the sea from the balcony
How many children can stay in each type of room
ing and ensure that it is noted on your booking form. Whilst
(as the room will be on the side of the hotel) and therefore
we will endeavour to meet any reasonable request, we
regret we cannot guarantee that they will be fulfilled and
Although some hotels/apartments are described as located
(Atlas, Korona, Marvel, Mena Palace, Amaris & Liburna - 2 extra
any failure to do so will not be a breach of contract on our
directly on the beachfront reaching the beach can sometimes
beds or one double bed for up to two children)
part. We can not accept Special requests in relation to late
involve the crossing of a small road.
Upgrades: Please note that upgrades to different hotels/apart-
20. CONSUMER PROTECTION
ments will be subject to the applicable administrative and can-
The air holidays and flights in this brochure are ATOL
cellation fees plus the difference in brochure price.
Please note: twin bunks = standard rooms with a set of small bunkbeds. Suitable for children aged between 2-7 years (rooms are
Protected, since we hold an Air Travel Organiser's Licence
Extra allocation rooms: At each of the featured properties in
granted by the Civil Aviation Authority. Our ATOL number
this brochure we have an allocation of rooms / apartments
is ATOL 252. In the unlikely event of our insolvency, the
at contract conditions. When this allocation is full it may be
CAA will ensure that you are not stranded abroad and will
possible for us to apply for additional rooms but these may
arrange to refund any money you have paid to us for an
not always be offered to us at the contract rates and there-
advance booking. For further information, please visit the
fore a supplement may apply. This may also occur if we are
asked to obtain rooms of a type/standard not included in
If you book arrangements other than a package holiday
Important Note: These are the beds available for children (or cots
from this brochure, your monies are protected by way of a
for infants) when sharing with two adults. Please note that extra
Insurance is obligatory, either through us or through anoth-
beds may be of a camp or sofa style and are not suitable for adults.
21. YOUR FINANCIAL PROTECTION
er company. See page 178 for details.
16. BRING YOUR FRIENDS WITH YOU!
When you buy an ATOL protected air package or flight
15. CHILDREN'S RULEBOOK
Travelling together is always more fun, and with Balkan
from Balkan Holidays Ltd, you will receive a confirmation
1. Free places are granted for children 2 - 12 years on 7
Holidays it is also cheaper! Organising a group yourself
invoice from us (or via our authorised agent through which
and 14 night holidays only (see also rule 4). Discounts
you booked) confirming your arrangements and your pro-
are granted on 7 - 14 night holidays.
tection under our Air Travel Organiser's Licence number
2. All free places are for single centre beach holidays
0252. In the unlikely event of our insolvency, the CAA will
(Bulgaria only - subject to availability). Deposit is payable
ensure that you are not stranded abroad and will arrange
for free places, but deducted from the total invoice.
04.05 - 17.05 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 in 8
to refund any money you have paid to us for an advance
3. All child prices in the brochure are for children aged 2-
18.05 - 07.06 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 in 18
booking. For further information visit the ATOL website at
11 on the date of return from holiday (for holidays in
08.06 - 12.07* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 in 13
Romania, Croatia, Montenegro and Slovenia), 2-12 (for
13.07 - 16.08* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 in 25
Not all holiday or travel services offered and sold by us will
Bulgarian Beach and Lake & Mountains holidays, and
17.08 - 06.09 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 in 13
be protected by the ATOL Scheme. Please ask us to con-
hotel Epidaurus in Croatia). Up to and including age 13:
07.09 - 13.09 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 in 18
firm what protection may apply to your booking.
Croatia - hotel Epidaurus in Cavtat. Up to and including
14.09 - 20.09 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 in 13
22. DATA PROTECTION POLICY
Holiday Insurance For Your Complete Peace Of Mind
In order to process your booking and to ensure that your
DEMANDS AND NEEDS
travel arrangements run smoothly and meet your require-
This travel insurance policy will suit the demands and needs of
ments, we need to use the information you provide such as
an individual, or group who have no excluded pre-existing med-
name, address, any specific needs/dietary requirements etc.
ical conditions, are travelling to countries included within the
We take full responsibility for ensuring that proper security
policy terms and who wish to insure themselves against the
measures are in place to protect your information. We must
unforseen events detailed in the cover section below. Subject to
pass the information on to the relevant suppliers of your
terms and conditions and maximum specified claim limit.
travel arrangements such as airlines, hotels, transport com-
panies etc. The information may also be provided to secu-
rity or credit checking companies, public authorities such
We will not provide you with advice about the suitability of this
as customs / immigration if required by them, or as
product for your individual needs but we will be happy to pro-
required by law. Additionally, where your holiday is outside
vide you with factual information. Most importantly we include
£50 (£20 Loss of deposit), Personal Liability and Legal
the European Economic Area, controls on data protection
a 24-hour medical emergency service, a must for any traveller
in your destination may not be as strong as the legal
overseas. In addition, we cover the cost of your holiday if you
requirements in this country. We will not, however, pass any
have to cancel before departure, loss of baggage, travel delay
We would like to draw your attention to some important fea-
information onto any person not responsible for part of your
and even the cost of getting you on another ferry or plane if
tures of your travel insurance including:
travel arrangements, except where expressly permitted by
you miss yours because of an accident on the motorway!
the Data Protection Act, we will only deal with the personal
Travel insurance is so important that as responsible tour oper-
You should read this document carefully. It gives full details of
details you give us as set out above unless you agree oth-
ators we have to make sure that all our customers have a valid
what is and is not covered and the conditions of the cover.
erwise. For example, if we wish to use any of your person-
travel insurance policy to cover the full period of the holiday.
Cover can vary from one policy to another so you should
al details for marketing purposes, we will tell you this when
In fact we're so confident that our policy is one of the best avail-
familiarise yourself with this particular insurance.
we ask for your details and give you the opportunity to say
able that we even offer a 14 day money-back guarantee.
If you have decided not to buy our insurance, we will need a
Specific Conditions and Exclusions apply to individual sections
photocopy of your policy showing all the names on the book-
of your insurance, whilst General Exclusions and Conditions
Balkan Holidays reserves the right at its own discretion to
ing form for us to check and keep on file. This will enable us
will apply to the whole of your insurance.
terminate the holiday arrangements of anyone whose
to assist you by liaising with your insurance company in the
behaviour is such that it is likely, in the opinion of ourselves,
event of an emergency. We reserve the right to decline a pol-
This insurance contains restrictions regarding pre-existing
the airline pilot, the accommodation owner / manager or
icy, which in our opinion does not offer adequate protection.
medical problems concerning the health of the people travel-
any other person in authority, to cause distress, damage,
Many people think that the form EHIC is a substitute for trav-
ling and of other people upon whose health the trip depends.
danger or annoyance to other passengers, staff, any third
el insurance. It is not, as it only pays some emergency medical
You are advised to read the document carefully.
party or property. Any enforced cancellation of this nature
costs and doesn't cover repatriation. The following is a sum-
will be subject to full cancellation charges as detailed on
mary of cover only. You will receive the full policy wordings at
These claims are paid based on the value of the goods at the
page 175, with Balkan Holidays having no obligation to
the time of purchase, which define the cover, conditions and
time you lose them and not on a 'new for old' or replacement
refund or compensate, or to organise or pay for the return
exclusions. The insurance is arranged with Mapfre Assistance.
cost basis. Deductions will be made in respect of wear, tear
travel arrangements. No refund can be considered on any
tickets or coupons unless they are returned to our Head
Office duly cancelled and amendments suitably endorsed.
This insurance has limits on the amount the insurer will pay
You are generally entitled to ask us (by letter or e-mail) what
under each section. Some sections also include other specific
details of yours are being held or processed, for what pur-
limits, for example, for any one item or for valuables in total.
pose and to whom they may be or have been disclosed. We
Infants under 2 = Free • Family is defined as husband & wife or
will charge a fee to respond to such a request. In limited cir-
common law partner and their dependent children under 17 yrs
Under some Sections of this insurance, claims will be subject
cumstances we are entitled to refuse your request.
• People 65 - 74 yrs = 8 days £44 / 15 days £49; Extra week
to excess. This means you will be responsible for paying the
24. BROCHURE ACCURACY
£17 • People 75 - 84 yrs = 8 days £69 / 15 days £75; Extra
first part of the claim under each applicable section.
All information in this brochure is given in good faith and
week £20 • Maximum age = 84 years • Maximum stay = 45
to the best of our knowledge is correct at the time of going
days • Rates valid 01/11/2010 to 31/10/2011 • Premiums
You need to take all reasonable care to protect yourself and
to press (Apr, 2011). We work hard to ensure that our
are correct at the time of going to press, please ask for a quote
your property, as you would if you were not insured. The
brochures are accurate, but please appreciate that they
amount insurers will pay for property left unattended in a pub-
are put together many months in advance, so the infor-
lic place or unattended vehicle is very limited, as specified in
mation may be amended because of changes made by
our suppliers, or simple human error. Please bear in mind
that hoteliers, restauranteurs, night club owners etc. may
You may not be insured if you are going to take part in dan-
wish to maintain or improve their facilities, or even take a
gerous sports or pastimes where there is a generally recog-
break. There may be changes to flight times, excursions or
nised risk of injury. Please check that this insurance covers you,
tour itineraries which may change as a result of local con-
Travel Delay (a/b/c as defined in wording)
ditions. Circumstances such as these, or weather condi-
tions, time of year etc., may cause some of the facilities
It is a criminal offence to make a fraudulent claim.
and services we have described to be unavailable or dif-ferent from those advertised in the brochure. Leisure facil-
IMPORTANT QUESTIONS RELATING TO HEALTH & ACTIVITIES
ities and swimming pools may be closed or under renova-
Please consider these questions very carefully in relation to yourself and your travelling companions insured by us.
tion, again some of these may not be free of charge andmay be subject to availability. When we are told of any sig-
In relation to question 2 only, please note that the taking of regular medication at home under a repeat prescription for a condi-
nificant or long term changes we will always endeavour to
tion, including high blood pressure or cholesterol, that is stable and well controlled does not amount to ‘treatment’ in this context.
To avoid unnecessary extra cost, you should only contact the screening service if the answer to any of questions 1, 2, 3 or 4 is YES.
We reserve the right to change any website or other informa-
If all the appropriate answers are NO then there is no need to contact the screening service and your condition(s) will be insured.
tion before your booking is confirmed and the amended infor-
Within the last 2 years, have any of you suffered from, been investigated, treated
mation will then form part of your contract with us. We reserve
There is no cover for claims related directly or
for (inc. any routine medication) or diagnosed with: a) any cancer or malignant
the right to correct errors prior to confirming your booking.
indirectly to these conditions unless declared
condition; b) any lung-related condition (other than stable, well controlled
You must ensure you check all details of your chosen holiday
asthma); c) any heart-related condition (including angina)
(including the price) with us at the time of booking.
The pictures used in this brochure are copyright protected
WEBroker Healthcheck on 0845 003 5244.
and cannot be used without our prior consent.
Please note that there is likely to be an
25. CUSTOMER SATISFACTION
Do any of you suffer from any other medical condition that has required referral to
additional premium charged if you use this
or consultation with a specialist or hospital for treatment, investigation or check up
service, the amount of which varies and is
Your opinions about our service are very important to us and
within the 12 months prior to: a) the date that this insurance was arranged, or b)
determined by the details declared. Any special
therefore we encourage you to complete one of our Holiday
the date that you subsequently made arrangements for a trip (if this is an annual
terms that are necessary will be explained to you
Survey Forms at the end of your holiday. This will help us
multi-trip policy), or c) the date that you extended the original period of your
make any improvements to the holidays that we offer.
You MUST tell us all relevant facts. A relevant
Excursions or other tours that you may choose to book or pay
fact is one that is likely to influence us in
for whilst you are on holiday are not part of your package
accepting your insurance. This could be the
Are you waiting for tests, test results or hospital treatment of any kind?
holiday provided by us and the booking conditions do not
state of health of a close relative whose healthmay cause you to cancel or curtail your trip or
apply to them. For any excursion or other tour that you book,
any planned hazardous activities. If you are in
Balkan Holidays acts as an agent and your contract will be
any doubt as to whether a fact is relevant, you
with our local supplier/operator of the excursion or tour and
should tell us. If you do not tell us this may result
Has your doctor increased your regular prescribed medication in the last 3 months?
not with us. We are not responsible for the provision of the
excursion or tour or for anything that happens during thecourse of its provision by the operator. The excursions are
Your medical conditions (if any) will be covered.
neither run not controlled by Balkan Holidays. Contactdetails for our local suppliers are available upon request.
Are you planning to take part in any hazardous activities or are you aware of any
other circumstances that could reasonably be expected to give rise to a claim?
RESERVATIONS: 0845 130 1114 • VIEWDATA - ISTEL: BAL / FASTRAK: BAL
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